Vets_pipelineaz_com

(IT) Information Technology

Computer User Support Specialists

Provide technical assistance to computer users.

A Day In The Life

(IT) Information Technology Industry

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Salary Breakdown

Computer User Support Specialists

Average

$49,670

ANNUAL

$23.88

HOURLY

Entry Level

$35,960

ANNUAL

$17.29

HOURLY

Mid Level

$47,660

ANNUAL

$22.92

HOURLY

Expert Level

$59,360

ANNUAL

$28.54

HOURLY


Current Available & Projected Jobs

Computer User Support Specialists

140

Current Available Jobs

18,560

Projected job openings through 2024


Sample Career Roadmap

Computer User Support Specialists

Job Titles

Entry Level

JOB TITLE

Computer Support Person

Mid Level

JOB TITLE

Entry-level Support Person

Expert Level

JOB TITLE

Intermediate Support Person

Degree Recommendations


 Maricopa IT Institute (MITI-EV)



 Maricopa Community Colleges


Top Expected Tasks

Computer User Support Specialists


Knowledge, Skills & Abilities

Computer User Support Specialists

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Computers and Electronics

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Telecommunications

KNOWLEDGE

Engineering and Technology

SKILL

Reading Comprehension

SKILL

Active Listening

SKILL

Speaking

SKILL

Critical Thinking

SKILL

Complex Problem Solving

ABILITY

Oral Comprehension

ABILITY

Written Comprehension

ABILITY

Oral Expression

ABILITY

Near Vision

ABILITY

Information Ordering


Job Opportunities

Computer User Support Specialists

  • Software Developer II -Works from Home
    Lumen    Phoenix, AZ 85067
     Posted about 7 hours    

    **About Lumen**

    Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

    **The Role**

    Partner in a team environment to design, develop, code, test and debug new software or significant enhancements to existing software of moderate complexity. Develop solutions across many disciplines and be responsible for explaining solutions and procedures. Apply principles, theories and concepts and use methodologies, tools, documentation processes and test procedures to complete projects related to moderately complex software.

    **The Main Responsibilities**

    + Develops reports and queries from multiple data warehouse database sources to assist requesting clients in decision making

    + Design, develop, test, implement, and maintain applications software

    + Adapt to new technologies, particularly those providing reporting capabilities

    + Participate in walk through of designs and programs providing appropriate feedback to ensure the technical quality of an application and provide solutions to design and program issues

    + Develop understanding of business processes, products, and metrics to better communicate and translate business requirements into technical solutions

    + Must adhere to all development processes to ensure appropriate flow of work with onsite, remote, off-shore, and contract resources

    + Provide on-call support

    **What We Look For in a Candidate**

    + 5+ years professional experience

    **What to Expect Next**

    Requisition #: 253432

    **EEO Statement**

    We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

    **Disclaimer**

    The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

    **Salary Range**

    **Salary Min :**

    57600

    **Salary Max :**

    128400

    This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

    This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

    As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

    Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

    **Salary Range**

    **Salary Min :**

    57600

    **Salary Max :**

    128400

    This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.


    Employment Type

    Full Time

  • Lead Software Developer (Mobile Apps)- Remote
    Lumen    Phoenix, AZ 85067
     Posted about 7 hours    

    **About Lumen**

    Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

    **The Role**

    Responsible for the development, maintenance, and support of custom applications, integrations, and system configurations which enhance and improve the quality of service to members and increase the efficiency of staff. Highly collaborative role; engagement with team members, IT staff, and business partners.

    **The Main Responsibilities**

    + Designing user interactions on websites and/or mobile apps, developing servers and databases for website functionality and coding for web/mobile platforms. Developing front end website architecture along with backend web/middle tier applications

    + Undertake development initiatives that will enhance functionality, improve efficiencies, or add additional value to the operations or service offerings of the Credit Union. Where appropriate, coordinate with vendors to obtain additional developmental resources or specialized expertise.

    + Design, build, and maintain highly reusable JavaScript, HTML, CSS and other JavaScript frameworks.

    + Own the technical design and development of cross-functional, multi-platform application systems

    + Support specified custom and proprietary Applications that are in use by the Lumen. Coordinate with internal support staff and with appropriate vendors to ensure that Applications perform as required and that services are available when needed by engineering and IT departments.

    + Maintain a working knowledge and ability to administer and configure Microsoft Windows Server OS / IIS / and Oracle, advanced expertise with PL/SQL language, SharePoint Services, and Web 1.0 Technology (e.g.CSS, JavaScript, JavaScript Frameworks).

    + Have a working knowledge and ability to maintain legacy web applications (PHP). Working knowledge and ability to develop advanced services based on Web 2.0 Technology (AJAX, RESTful Web API, XML, SOAP and JavaScript).

    + Maintain a working knowledge and ability to develop advanced compiled application code (JAVA, PHP, etc.) as necessary to improve process efficiencies, security, and / or service offerings; including but not limited to, middleware applications that will consume other applications over HTTP, HTTPS, and TCP/IP.

    + Work with Manager to come up with different ways to increase the percentage of automated vs. manual test cases.

    + Write, execute, and evaluate integration, and system unit tests using industry standard automated tools.

    + Create scripts and leverage monitoring tooling to compare and validate data results from testing.

    + Maintain a working knowledge and ability to develop Microsoft Report Service / Business Intelligence (BI) applications.

    **What We Look For in a Candidate**

    + 8+ years professional experience with a Bachelor's Degree or equivalent education and experience

    + 6+ years professional experience with a Master's Degree or equivalent education and experience

    **What to Expect Next**

    Requisition #: 251231

    **EEO Statement**

    We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

    **Disclaimer**

    The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

    **Salary Range**

    **Salary Min :**

    85230

    **Salary Max :**

    189360

    This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

    This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

    As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

    Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

    **Salary Range**

    **Salary Min :**

    85230

    **Salary Max :**

    189360

    This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.


    Employment Type

    Full Time

  • Software Engineer - Java Developer
    Wells Fargo    Chandler, AZ 85286
     Posted about 7 hours    

    **Job Description**

    **Important Note:** During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

    At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

    Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

    **Technology** sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

    Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

    Acts in a lead technical role providing technical guidance and consultation with application teams, clients, and Engineering Managers for their technology domain environments including but not limited to cloud, middleware, operating systems, applications, Software-as-a-Service, and Platform-as-a-Service products. Design, code, test, debug and document programs using Agile development practices. Provides the strategy and design for projects associated with their technology domain including, upgrades and deployments. Utilizes advanced technologies and methods to integrate their technology domain with other technology domains, enabling the creation of new or expanded heterogeneous environments. Develops new documentation and departmental technical procedures. Directs the gathering of performance statistics to assist in

    determining hardware and communication tools needed to support projected transaction volumes, response time and system availability targets. As an escalation point, provides guidance and direction to less experienced staff in resolution of highly complex technical problems. Leads projects and manages the work of less experienced staff. Assures quality, security and compliance requirements are met for supported technology domain. Leads projects and as an escalation point, provides guidance and direction to less experienced staff in resolution of highly complex technical problems. Assures quality, security and compliance requirements are met for supported technology domain.

    **Required Qualifications**

    + 5+ years of software engineering experience

    + 5+ years of Java experience

    + 5+ years of experience with Spring, Spring Batch, and Spring Boot

    + 5+ years of RESTful or SOAP web services

    + 5+ years of Weblogic experience

    + 5+ years of JavaScript framework experience (YUI, Angular, Node)

    + 5+ years of Oracle experience

    **Desired Qualifications**

    + An industry-standard technology certification

    + Strong verbal, written, and interpersonal communication skills

    **Other Desired Qualifications**

    + An industry-standard technology certification

    + Strong verbal, written, and interpersonal communication skills

    + Knowledge and understanding of the Splunk Common Information Model and applying data feeds

    + Knowledge and understanding of AppDynamics

    + International or wholesale banking exposure; preferably within Wells Fargo

    + Experience with automation, regression, and performance testing

    **Job Expectations**

    + Ability to work additional hours as needed

    **Salary Information**

    The salary range displayed below is based on a Full-time 40 hour a week schedule.

    **AZ-Chandler:** Min: $84,000 Mid: $120,000 Max: $156,000

    **MN-Minneapolis:** Min: $84,000 Mid: $120,000 Max: $156,000

    **Street Address**

    **AZ-Chandler:** 2700 S Price Rd - Chandler, AZ

    **MN-Minneapolis:** 550 South 4th St - Minneapolis, MN

    **Disclaimer**

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

    **Benefits Summary**

    **Benefits**

    Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

    **Company:** Wells Fargo

    **Req Number:** 5583167-1

    **Updated:** 2021-06-12 03:05:08.816 UTC

    **Location:** Chandler,AZ


    Employment Type

    Full Time

  • Business Analyst
    VIVA USA Inc    Phoenix, AZ 85067
     Posted about 7 hours    

    Req Ref No: RKAZBA113 Location: Phoenix, AZ Duration: 6.0 months Description The BA reports to the Senior Manager of Application Development, working with IT and Business Contributors to support the client project. The BA will develop and analyze information to elicit business needs and document processes. This is a leadership position within an Agile team. This is a job for someone who: Assumes responsibility, Actively engages others, Is good at asking questions, Peels back the onion layers, Does what needs to be done to help the team meet its commitments. Ensures a common understanding between Business and IT of desired outcomes, detailed requirements & acceptance criteria. Essential Duties and Responsibilities: Foster client culture of collaboration & high performance. Lead business analysis for transformational programs & projects. Build confidence of peers & clients. Work effectively in teams. Lead by example. Engage Business, PM, QA, IT & vendors to develop business & technical requirements. Create project documentation, user stories, workflows, test cases, etc. Integrate management decisions, policy changes & new legislation into core systems. Work closely with stakeholders to align plans & designs with organizational & technical goals. Ensure fit-for-use & fit-for-purpose of proposed solutions, application designs & test plans. Identify process and system gaps & shortcomings. Develop & execute mitigation plans. Prepare, actively participate, and lead Agile ceremonies. Provide occasional project management & support. Occasionally support RFP development. Qualifications: The successful candidate must demonstrate satisfactory performance of essential skills. Those listed below are representative, but not comprehensive. 5 years of Business Analysis or equivalent experience required. Experience leading & working in Agile or Scrum environments required. Knowledge of pension benefit administration, and or financial calculations desirable. Experience developing business workflows, system requirements and user stories required. PMBOK familiarity & demonstrated Project Management experience preferred. Ability to explain complex technical concepts to business users essential. Knowledge and experience in Mathematics & Data Analysis preferred. Excellent written, verbal & interpersonal communications essential. Experience with SharePoint & wiki maintenance desirable. Experience with Jira or similar Agile tools preferred. VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


    Employment Type

    Full Time

  • Sr Application Analyst
    PetSmart, Inc.    Phoenix, AZ 85067
     Posted about 9 hours    

    About the Team

    It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents. Our IT team has 4 different departments: Information Security, IT Service Delivery, Business Enabling Systems, and IT Commerce & Customer Engagement.

    Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

    About the Job

    How this role will make an impact:

    This position leads and helps to execute the entire software development lifecycle for our Proprietary Brands co-manufacturing, distribution, and sales order capabilities . You will partner with our business and IT teams to identify areas for improvement and be responsible for the span of requirements gathering processes through execution of value driven changes.

    Project / Delivery Responsibilities:

    + Collaborate with PetSmart IT and Business leaders, and sales order customers where appropriate, to establish priorities and create work plans to effectively manage the full lifecycle of delivering improvements to our business

    + Actively engage with a team of developers, architects, and analyst in delivering business requirements, technical requirements, and testing for the implemented functionalities. Work closely with the business throughout the project to ensure solution meets business needs

    + Ensure appropriate stakeholders and teams are engaged in the solution so all effected systems and process are represented.

    + Influence technical solution. Identify gaps between technical solution/application capabilities and the business requests and navigates to a solution

    + Support creation and implementation of project planning, quality assurance strategy, approach, and detailed plan. Create and execute test plans, cases and scripts; establish and manage acceptance criteria, identifies defects and works to a resolution with the Developers and business teams

    + Drive software and technology solutions to enable improvement in business processes and management, including defining KPI’s and SLA’s

    + Contribute to the development of Manufacturing metrics and implementation of related manufacturing strategies

    + Lead vendor partners to ensure deliverables are high quality, on time, and meet the business needs. Ensure that proposed system changes are supported by application vendor. Evaluate, coordinate and/or applies vendor package and software tool upgrades and patches

    + Provide guidance to develop and continually improve IT work intake and prioritization processes related to PetSmarts Proprietary Brands manufacturing, sales order capabilities, and broader IT work management

    + Manage Deliverables for Solutions, including Design and Functional Specifications WRICEF

    + Create and update detailed team workplan (detailed task management)

    + Ensure prioritization and flow of scope items; Coordinate business resources, workstream resources and consulting resources to align on solution and document design

    + Manage delivery dates with team, communicate with Development Team and ensure sign-off by business owners. Responsible for ensuring completeness of documentation

    + Ensure teams are working in integrated capacity to delivery change management and training for necessary audiences

    + Ensure design adherence to standard security and financial controls, including Sar-Banes Oxley

    Operational Responsibilities

    + Promote healthy systems and business processes by ensuring ongoing management of the application and supporting process, and current and future regulatory requirements are covered within the scope of all change

    + Partner with IT and Business operations teams to understand current issues and opportunities for improvements in systems, end to end integration with PetSmart and it’s internal and external customers and supporting processes. As prioritized, manage the execution of these changes within the SAP 4 Hana and manufacturing related environments.

    + Participate and assist in organizing PUG (PetSmart User Group) for SAP

    What you’ll bring to the table:

    + Bachelor's degree in IT or related field or equivalent experience

    + 5+ years of SAP manufacturing systems experience and / or 5+ years of experience implementing large scale Production and Supply Chain Planning and Manufacturing Execution Systems, Quality Management, and Process Control Systems

    + Understanding of the Supply Chain, Manufacturing and quality, and sales order business operations in detail

    + Knowledgeable of current and possible future practices, trends, and information affecting multiple business functions and aspects of how they relate to other areas

    + Familiar with Lean manufacturing processes

    + Excellent written and verbal communication skills

    + Demonstrated ability for independent decision making, supporting large customer groups, and providing guidance and direction to highly visible projects

    + Demonstrated experience with business modeling and requirements management, as well as knowledge of project management methodologies and application implementation methodologies

    + Demonstrated knowledge and experience in ITIL concepts

    + Detail oriented, exceptional analytical, organizational, and problem-solving skills required

    + Understanding of APIs and modern technology architecture

    About the Culture

    Our home office offers outstanding amenities in a fun and rewarding workplace including:

    + Pet friendly environment, bring your pets to work!

    + A work-life balance and family events such as movie nights, art events and holiday festivals

    + “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers

    + “Sit & Stay” Café serving fresh breakfast and lunch options

    + Starbucks cart—productivity at its finest!

    + “Lil’ Paws” learning center and onsite daycare facility

    + Volunteer events with PetSmart Charities

    + Learn more about #Life A tPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/

    + Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/

    + Explore PetSmart Benefits here: https://benefits.petsmart.com/

    + Learn more about #LifeAtPetSmart in the IT space from our team members: https://www.blog.lifeatpetsmart.com/it

    This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to.
    PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disabilty, as well as any other characteristic protected by federal, provincal or local law.
    Applicants must be over the age of 18.
    The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.


    Employment Type

    Full Time

  • Systems Engineer, Prisma Access (SLED)
    Palo Alto Networks    Phoenix, AZ 85067
     Posted about 9 hours    

    **Our Mission**

    At Palo Alto Networks® everything starts and ends with our mission:

    Being the cybersecurity partner of choice, protecting our digital way of life.

    We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

    As a Systems Engineer, you’ll enable sales engagements into a set of large new enterprise accounts. You will play a key role in navigating complex accounts in order to generate and deliver winning proposals, contract bids, statements of work, and RFI/RFP responses. It is business critical to meet and exceed sales quotas by building and implementing strategic account plans targeting enterprise-wide deployments of the Palo Alto Networks Next-Generation Security Platform.

    **Your Impact**

    + Establish yourself as a trusted advisor to prospects and customers working with your Account Manager and the local partners within your territory

    + Identify and document specific problems with prospective and current customers which can be solved through the deployment of integrated solutions

    + Architect and propose validated solutions which address the identified cybersecurity problems in each unrivaled environment

    + Ensure ongoing customer happiness, support, and adoption

    + Continuous self-improvement and learning to maintain technical leadership of applicable technologies (data center, SDN, public cloud, security, networking, etc.)

    + Understand and effectively differentiate against our top competitors

    + Act as the customer advocate for any issues that require technical assistance and follow up with the customer until the issue is resolved

    + 4+ years of experience as a successful pre-sales SE, systems integrator, or equivalent experience, particularly in state and local governments (SLED)

    + BS in Computer Science or equivalent

    + Working knowledge of Palo Alto Networks products, with a focus on Next-Generation Firewall and some comparative technologies; Continuous technical development

    + Experience with systems installation, configuration and administration of routers/switches, UNIX/Linux, and Windows-based systems

    + Experience that emphasizes L2-L4 Networks (L2 switching architectures including Spanning Tree, IP routing that includes OSPF and BGP, and L4 Load balancing)

    + Experience with, or knowledge of leading Cloud Environments (AWS, Azure, GCP)

    + Experience with, or knowledge of SASE and SD-WAN architectures and solutions

    + Understand and effectively present our security platform to technical and non-technical audiences

    + Strong analytical skills to evaluate complex multivariate problems and find a systematic approach to gain a quick resolution, often under duress

    + Mature and effective time-management skills

    + Prior experience selling network infrastructure-based security appliances, including but not limited to: Firewalls, SSL/IPSec VPNs, Security Proxies and Caches

    + Familiarity working with Channel partners and understanding of a channel-centric market approach

    + Experience and knowledge of modern network threats and malware, network forensics, automation tools and technologies, and endpoint security technologies

    + Significant industry certifications (SANS, CISSP, CCSP, CCIE, etc)

    + Willing to travel up to 50% of the time

    + Strong communication (written and verbal)

    **The Team**

    As part of our Systems Engineering team, you’ll support the sales team with technical expertise and guidance when establishing trust with key clients. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our systems engineering team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredible complex cyberthreats.

    You will identify complex security challenges in your potential customers’ networks and drive solutions using our market leading security products and services. We need individuals who are capable of forming relationships with clients built on trust, education, and partnership.

    **Our Commitment**

    We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks (https://www.facebook.com/LifeatPaloAltoNetworks/) page and our diversity (https://www.paloaltonetworks.com/company/about-us/inclusion-diversity) website.

    Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

    Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

    All your information will be kept confidential according to EEO guidelines.


    Employment Type

    Full Time

  • HR Information Technology Analyst
    Deloitte    Phoenix, AZ 85067
     Posted about 9 hours    

    HR Information Technology Analyst

    Are you an experienced, passionate person with HR background, interested in corporate transactions who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel and a set schedule? If so, consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.

    Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below. Work you'll doAs an HRIT Analyst, you will use your knowledge of and experience to support the identification, tracking and management of HRIT activities and communication that support Deloitte's Enterprise Services HRIT team.

    The HR Transformation teamAt Deloitte Consulting LLP, helping our clients exploit new technologies like employee engagement tools, advanced workforce planning and analytics we empower HR to better support the business and create value. HR organizations now reduce costs and improve operating effectiveness through process improvements, shared services, outsourcing and employee self-service, but that's only part of the story, we also help them to drive the value this delivers and help the business achieve its strategic objectives in performance and growth. Learn more about our HR Transformation practice.

    HR Strategy & SolutionsNew technologies, platforms, processes and systems are meaningless without the capability to leverage them to the fullest. We are often amazed at how much investment is put into new solutions as compared with the time taken to upskill the HR organization itself. After all, it's the HR professionals who are truly impacting and delivering the customer experience. Working with Deloitte enables you to focus on building the culture and capabilities you need to deliver for the future so that they don't get stale in the context of today's ever-evolving business demands.

    Required Qualifications:• Bachelor's degree, preferably in Human Resources, Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experienceDegree in Technology related field or relevant years of experience • Federal Human Resources experience• Ad Hoc Reporting• HRIS and HR Analytics• Travel up to 20% annually (While 20% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)• Must live near, or relocate to, the Mechanicsburg, PA area.• Limited Immigration Sponsorship may be available

    Preferred Qualifications:

    • Excellent teamwork and interpersonal skills• Ability to work autonomously and interact with clients (executives, senior managers, and program managers) to discuss HR operations data to help identify, document, track, monitor, and support resolution of various customer issues, problems, escalations, risks, mitigations, etc.• Ability and flexibility to manage competing priorities and deadlines in a fast-paced environment• Strong communication skills, both written and oral• Ability to update, store and maintain documents with appropriate version control standards on the Enterprise Services Portal, SharePoint, MS Teams worksite, etc.

    How you'll growAt Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.


    Employment Type

    Full Time

  • Senior ServiceNow Virtual Agent Business Analyst
    ICF    Phoenix, AZ 85067
     Posted about 10 hours    

    The Agile Business Analyst serves as a translator between technical teams and the client’s business community to collect, clarify, analyze and translate business requirements into documentation and conceptual design from which applications and solutions are developed. This position is within the context of an Agile team employing Scrum development framework.

    ICF is seeking an experienced Principal ServiceNow Business Analyst to be part of an established team supporting cloud platform solutions and management to our federal client. The Business Analyst defines detailed stories and epics, with applicable acceptance criteria in collaboration with product owners and ICF’s technology team and facilitates meetings with client and internal technical and operational teams. This position will be working directly with stakeholders and must be able to communicate effectively via phone and web conferencing. This position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.

    *Please note that this position is open to support 100% remote work*

    Minimum Job Requirements:

    + Bachelor’s Degree

    + Ability to guide the customer through ServiceNow Knowledge Base implementation, including the various taxonomies and attributes required to ensure customers can get to the information in a timely manner.

    + 3+ years of experience working with the IT Service Management product on the ServiceNow Platform, including Virtual Agent, Knowledge, and ITSM or CSM

    + 5+ years of experience as a Business Analyst in a fast-paced application development environment

    + 5+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)

    + 3+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback.

    + US Citizenship required due to federal contract requirements

    + Ability to obtain a Public Trust security clearance.

    Desired Skills:

    + Excellent oral and written communication skills

    + Solid understanding of Agile software development cycles; knowledge of requirements management, configuration management methodologies, along with corresponding support tools.

    + Basic knowledge of the ServiceNow Agile Development application

    + ServiceNow Certified System Administrator (CSA) certification is a plus.

    + Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand.

    + Experience with business process mapping and the use of project management software

    + Ability to provide technical assistance and troubleshooting by effectively responding to inquiries.

    + Ability to maintain project plans, resourcing schedules and forecasted activities.

    + Experience with business process mapping and the use of project management software

    + Ability to provide technical assistance and troubleshooting by effectively responding to inquiries.

    + Experience thriving in ambiguous software development environments.

    Working at ICF

    Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

    ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

    Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_English\_unformattedESQA508c.pdf) .

    DC Remote Office (DC99)Need help? We're here:ICFCareerCenter@icf.com

    About ICF

    ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.


    Employment Type

    Full Time

  • Java Developer
    Kforce    Phoenix, AZ 85067
     Posted about 11 hours    

    Kforce has a client that is seeking a Java Developer in Phoenix, AZ.Responsibilities: * Provide direction and support to less experienced IT Engineers, as required, to orient them and increase their understanding of System Engineering * Participate in the testing process and testing automation through test review and analysis, test witnessing and certification of software * Maintain and increase professional and technical knowledge and currency by attending workshops, reviewing professional publications, establishing personal networks and participating in professional societies * Perform other duties as assigned or apparent * Bachelor's degree in a technology field and six (6) years of prior IT work experience; or at least eight (8) years of prior IT work experience * Has strong core java concepts and operational experience * Has a good learning attitude * Interested in picking up any new tech stack (such as Microservices) * Has 6-10 years of experience * Microservices experience not required, but is a bonus * Experience working and delivering features in an agile or scaled agile team environment * Must have an understanding and knowledge of commonly used concepts, practices, and procedures within two or more of the following areas: design and deployment of cloud services, software development, hardware installation, system administration, cyber security, or other functional IT area * Working knowledge of Software IT systems or experience in a related technical field * Experience working on most phases of IT systems development, testing, installation, and support * Excellent oral and written communication skills to effectively interact with internal and external customers and department staff * Experience serving as a resource, mentor and coach for other engineers including less experienced team members * Ability to work in a team environment and act as a resource for less experienced resources and relay necessary information as appropriate * Easily adapt to and embrace a fast moving and rapidly changing work environment * Demonstrate a growth mindset and exhibit a highly collaborative work style * Strong at prioritizing work, tasks and pivoting as necessary to deliver customer value Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Hours


    Employment Type

    Full Time

  • Business Analyst
    Kforce    Phoenix, AZ 85067
     Posted about 11 hours    

    Kforce has a client in Phoenix, AZ that is seeking a Business Analyst to join their team.Summary:The BA reports to the Senior Manager of Application Development, working with IT and Business Contributors to support Member Services, Pension Administration, Investments and Finance. The BA will develop and analyze information to elicit business needs and document processes. This is a leadership position within an Agile team.This is a job for someone who: * Assumes responsibility * Actively engages others * Is good at asking questions Essential Duties and Responsibilities: * Foster company culture of collaboration & high performance * Lead business analysis for transformational programs & projects * Build confidence of peers & clients; Work effectively in teams; Lead by example * 5 years of Business Analysis or equivalent experience required * Experience leading & working in Agile or Scrum environments required * Experience developing business workflows, system requirements and user stories required * Knowledge of pension benefit administration, and or financial calculations desirable Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Hours


    Employment Type

    Full Time


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