Business Management & Administration

Information Technology Project Managers

Plan, initiate, and manage information technology (IT) projects.

A Day In The Life

Business Management & Administration Industry

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Salary Breakdown

Information Technology Project Managers

Average

$84,030

ANNUAL

$40.40

HOURLY

Entry Level

$38,490

ANNUAL

$18.50

HOURLY

Mid Level

$78,050

ANNUAL

$37.52

HOURLY

Expert Level

$128,880

ANNUAL

$61.96

HOURLY


Current Available & Projected Jobs

Information Technology Project Managers

723

Current Available Jobs

8,320

Projected job openings through 2030


Sample Career Roadmap

Information Technology Project Managers

Supporting Certifications

Degree Recommendations





 Arizona State University



Top Expected Tasks

Information Technology Project Managers


Knowledge, Skills & Abilities

Information Technology Project Managers

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

English Language

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Computers and Electronics

KNOWLEDGE

Administration and Management

KNOWLEDGE

Engineering and Technology

SKILL

Critical Thinking

SKILL

Active Listening

SKILL

Coordination

SKILL

Reading Comprehension

SKILL

Time Management

ABILITY

Oral Expression

ABILITY

Written Comprehension

ABILITY

Written Expression

ABILITY

Deductive Reasoning

ABILITY

Inductive Reasoning


Job Opportunities

Information Technology Project Managers

  • Program/Project Management Lead - Fraud
    USAA    Phoenix, AZ 85067
     Posted about 10 hours    

    **Why USAA?**

    Let’s do something that really matters.

    At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

    We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

    As a dedicated Program/Project Management Lead, you will facilitate and leads the execution and delivery of moderately to highly complex non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets. Demonstrates an expert understanding of how activities contribute to the achievement of strategic business goals and operational objectives. Collaborates with key stakeholders, vendors, and project/program teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met.

    We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL.

    Relocation assistance is not available for this position.

    This position can work remotely in the continental U.S. with occasional business travel.

    **The Opportunity**

    + Drives implementation of moderately to highly complex work typically requiring confidentiality and enterprise-level insight to achieve strategic business goals and operational objectives.

    + Works closely with cross-functional teams and resources to achieve program and achievements within established timeframes.

    + Manages risk by using established risk management practices to address execution challenges associated with quality, schedule, and costs, in adherence with risk management framework.

    + Accountable for planning, advising, and coordinating activities for moderately sophisticated and work efforts to accomplish goals and objectives within a specified timeframe, scope and budget.

    + Ensures consistent visibility for teams by supervising and reporting business objectives, work efforts achievements, and key indicators.

    + Communicates with work efforts partners and executive/senior management and provides insight on issues through root cause analyses.

    + Facilitates collaboration on creative alternatives to project challenges with subject matter experts.

    + Removes obstacles and impediments to ensure business and operational objectives are met.

    + Develops, tracks, and leads all aspects of project budgets that may include vital capital expenditures, operational expenses, and labor funding requirements.

    + Manages ambiguity and consistently seeks to drive clarity amongst project partners.

    + Ensures compliance with company and regulatory policies and procedures.

    + Defines the control and the overall delivery of the work efforts to meet the goals, objectives, and success criteria.

    + Establishes overall cadence for communication with impacted stakeholders and provides framework for underlying work efforts(s) communication plans.

    + Identifies and determines interdependencies of work within a work effort.

    + Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management.

    + Proactively manages risk by using work efforts management practices to address execution challenges associated with quality, schedule and cost and supports critical issues to resolve.

    + Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).

    + Drives adoption and challenges standards. Leads subject matter experts.

    + Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.

    + Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

    **What you have:**

    + Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

    + 8 years of proven experience in project or program management, including planning, tracking and delivery.

    + Expert knowledge of project management tools and methodologies.

    + Experience on project and program management and execution experience delivering complex work efforts working with recognized program and/or project methodologies (i.e. Waterfall and Agile).

    + Collaboration skills in a matrixed environment including providing consultative mentorship to help solve enterprise level issues.

    + Extensive experience leading complex projects with significant number of results including information technology and dependencies across organization; working within defined scope and budgets with aggressive timelines.

    + Extensive understanding of risk management policies and procedures.

    **What sets you apart:**

    + US military experience through military service or a military spouse/domestic partner

    + Experience presenting high level information to stakeholders

    + Professional experience in PI planning or coordinating large project workloads using PPT, JIRA, Rally, Clarity

    + Understanding of SAFE Agile Methodologies

    + Familiarity with issue management framework from end-to-end

    + Proven track record to quickly understand complex topics and speak to newly acquired information succinctly.

    The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    **What we offer:**

    **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: **$120,550 - $216,990.**

    Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

    **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

    _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

    _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

    **If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

    **Please do not type your first and last name in all caps.**

    **_Find your purpose. Join our mission._**

    USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

    USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.


    Employment Type

    Full Time

  • Program/Project Management I - Fraud
    USAA    Phoenix, AZ 85067
     Posted about 10 hours    

    **Why USAA?**

    Let’s do something that really matters.

    At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

    We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

    As a dedicated Program/Project Management I, you will facilitate and engages in the planning, execution, and delivery of low to moderately complex non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets. Demonstrates a proficient understanding of how activities contribute to the achievement of strategic business goals and operational objectives. Collaborates with key partners, vendors, and project/program teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met.

    We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Charlotte, NC, Phoenix, AZ, Tampa, FL.

    Relocation assistance is not available for this position.

    This position can work remotely in the continental U.S. with occasional business travel.

    **The Opportunity**

    + Works closely with cross-functional teams and resources to achieve multiple program and project landmarks within established timeframes.

    + Assists in the planning and coordination activities for low to moderately complex and work efforts through the development of plans intended to accomplish goals and objectives within prescribed timeframes, scope, and budgets.

    + Assists in ensuring consistent visibility for teams by monitoring and reporting business objectives, /work efforts achievements, and key indicators.

    + Identifies and removes obstacles and impediments to ensure team objectives are met.

    + Develops and tracks project budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements.

    + Ensures compliance with company and regulatory policies and procedures.

    + Assists in the creation of the master work efforts plan from the underlying plans (if applicable).

    + Supports senior Program / Project Managers in scheduling, prioritization, and sequencing for work efforts.

    + Establishes overall cadence for communication with impacted partners and provides framework for underlying work efforts(s) communication plans.

    + Participates in creation and adherence to business case.

    + Participates in work effort closure activities to determine benefit / business impact realization.

    + Assists in managing risk by using risk management practices to address execution challenges associated with quality, schedule, and cost, in adherence with risk management framework.

    + Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).

    + Adheres to governance rigor required for work effort.

    + Supports driving the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.

    + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

    **What you have:**

    + Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

    + 4 years of experience in project or program management, including planning, tracking and delivery.

    + Knowledge and demonstrated application of project management tools and methodologies.

    + Possess an understanding of scope definition, process, and solution mapping; process structures and components; and standard project planning methodologies.

    + Understanding of risk management policies and procedures.

    **What sets you apart:**

    + US military experience through military service or a military spouse/domestic partner

    + Professional experience in PI planning or coordinating large project workloads using PPT, JIRA, Rally, Clarity

    + Understanding of SAFE Agile Methodologies

    + Familiarity with issue management framework from end-to-end

    + Proven track record to quickly understand complex topics and speak to newly acquired information succinctly.

    The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    **What we offer:**

    **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: **$74,210 - $133,570.**

    Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

    **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

    _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

    _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

    **If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

    **Please do not type your first and last name in all caps.**

    **_Find your purpose. Join our mission._**

    USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

    USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.


    Employment Type

    Full Time

  • Vice President, Sales Executive – Healthcare (Remote)
    TTEC    Phoenix, AZ 85067
     Posted about 10 hours    

    At TTEC, we're all about the Human Experience. Elevated. As a Vice President, Sales Executive, Healthcare working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

    **What You’ll be Doing**

    Looking to make an impact on a global organization as a sales trusted advisor? Ready to develop and maximize a sale with the right combination of strategy, technology, and packaged solutions? You'll sell our business-to-business services to provide operational and technological excellence and position our customer engagement strategy beyond just outsourced services in providing amazing customer experiences. You'll achieve success through partnering with internal subject matter experts and incorporating next level services into your conversations including consulting, big data analytics, virtual agents, AI and Intelligent Automation. Applying your enthusiasm for sales, you'll lead efforts to acquire new customers and increase revenue through demand creation, channel engagement, managing pipelines and closing sales.

    Reporting to the Vice President, Sales for Healthcare, you'll impact the business through building lasting client relationships and partnering alongside multiple team members to increase revenue.

    **During a Typical Day, You'll**

    + Grow your expertise at cultivating relationships with decision makers in client organizations through consultative solution-selling and solving complex client issues that promote mutually positive outcomes within the Healthcare vertical

    + Support all stages of the sales process as you work with multiple team members using your collaborative leadership approach and strategic planning to achieve sale goals and quotas

    + Bring your expertise at promoting relationships with decision makers in client organizations, securing new business, new client accounts to maximize the value delivered by TTEC's services

    + Oversee the full life cycle of the sales process from prospecting to closing while maintaining an accurate forecast with our CRM

    + Be the trusted advisor to client prospects in offering solutions using effective sales strategies by demonstrating an understanding of their goals, urgencies, and customer experience challenges

    **What You Bring to the Role**

    + 10 years' experience in a BPO sales environment, with experience in outsourced customer care services or fraud prevention & detection solutions

    + Verifiable experience selling into the healthcare vertical (payer preferred)

    + Indications of prior, consistent success meeting targets for multi-year, multi-million-dollar deals with knowledge around tech enabled services that enhance efficiency and productivity

    + Develop and grow C-level and senior relationships within target client organizations and influence purchase and buying decisions focused on Customer Experience

    + Meet, sell, and close on channel partners while identifying new ones

    + Comfortable working solely and as part of a team in an evolving environment

    + Team building and nurturing an inclusive learning environment

    **COMPENSATION & BENEFITS**

    The anticipated starting salary range for individuals expressing interest in this position is $160,000 - $180,000. This position also is eligible to participate in a sales incentive plan. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education or skill levels.

    Benefits available to eligible employees include the following:

    + Medical, dental, and vision

    + Tax-advantaged health care accounts

    + Financial and income protection benefits

    + Paid time off (PTO) and wellness time off

    **About TTEC**

    For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation.

    TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

    \#LI-RemoteUS

    **Title:** _Vice President, Sales Executive – Healthcare (Remote)_

    **Location:** _CO-Englewood_

    **Requisition ID:** _03VWX_


    Employment Type

    Full Time

  • Program Manager
    STG International    Statewide, AZ
     Posted about 10 hours    

    THIS IS FOR A FUTURE OPENING

    Program Manager

    The Program Manager will support and implement the strategic vision for the Healthcare Services Division as outlined by the Division Director or AVP. This role is critical in promoting, encouraging, and executing the philosophies and protocols of the company, with a specific focus on managing complex and diverse teams in health and immigration settings.

    Essential Functions:

    Customer Management:

    + Establish and maintain excellent relationships with Agency Executives, Operational Leads, and other stakeholders through frequent site visits.

    + Serve as the primary contact for managing contract activities, identifying and mitigating issues, and proposing solutions to meet customer challenges.

    Contract Management and Administration:

    + Manage multiple contracts efficiently, ensuring all deliverables and contractual commitments are met within budget and on schedule.

    + Apply detailed operational knowledge of the services provided by the company to enhance contract performance and compliance.

    Business Development:

    + Leverage on-ground presence to continuously identify and pursue expanded client work and new business opportunities.

    + Contribute substantially to proposal development with technical response writing, management approach, and pricing inputs.

    Functional/Operational Expertise:

    + Develop expertise in healthcare staffing, clinic operational management, or financial management, applying this knowledge in proposal development and contract execution.

    Corporate Initiatives and Personnel Management:

    + Engage in corporate process improvement initiatives and manage relationships across departments.

    + Train, supervise, and mentor staff, ensuring high performance and compliance with standards.

    Required Skills

    + Expertise in Healthcare Clinic Operational Management/Financial Back Office Management.

    + Strong skills in Federal Contract Management, Business Writing, and Proposal Development.

    + Proficiency in MS Office, MS Project, PowerPoint, Excel, and Visio. Access is a plus.

    Required Experience

    + At least 5 years of experience managing complex and diverse teams, preferably in health or immigration settings.

    + Demonstrated ability to manage resources effectively in a multidisciplinary team-based environment.

    Required Education/Licensure:

    + Master’s degree in Health Management, Public Health (MPH), Public Policy (MPP), Business Administration (MBA), or equivalent.

    + Full, current, and unrestricted project management certification (PMP).

    STGi is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients. Our services and solutions help our clients sustain and enhance their operations to better accomplish their mission.

    STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy.

    STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.


    Employment Type

    Full Time

  • IT Manager I (Supply Chain)
    Ross Stores, Inc.    Buckeye, AZ 85396
     Posted about 10 hours    

    **Our values start with our people, join a team that values you\!**

    We are the nation’s largest off\-price retailer with over 2,000 stores, and a strong track record of success and growth\. Our focus has always been bringing our customers a constant stream of high\-quality brands and on\-trend merchandise at extraordinary savings\. All while providing a fun and exciting treasure hunt experience\.

    As part of our team, you will experience:

    + **Success\.** Our winning team pursues excellence while learning and evolving
    + **Career growth\.** We develop industry leading talent because Ross grows when our people grow
    + **Teamwork\.** We work together to solve the hard problems and find the right solution
    + **Our commitment to Diversity, Equity & Inclusion, and our community\.** We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger\. We strive to be a positive force in our community\.

    Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 7 distribution centers nationwide\. With 2022 revenues of $18\.7 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams\.

    Come see what’s in store: https://jobs\.rossstores\.com/creative/about

    **GENERAL PURPOSE:**

    The IT Manager I is responsible to lead a team of IT professionals to provide IT Infrastructure and end\-user technical support to the Ross Supply Chain Distribution Center Operations team\. Works with the IT and business management teams to define overall technical direction\. Coordinates the efforts of internal and external staff, and of key business partners in the support of existing production systems and in the execution of new system projects\. Serves as a functional and/or technical expert in one or more disciplines\.

    **ESSENTIAL FUNCTIONS:**

    • Manages a high\-performance team of employees and 3rd party service providers in the support of existing and future distribution center production systems, and in the execution of new technology or infrastructure projects\.

    • Provides Hands\-on leadership of the DC IT Operations Team in the day\-to\-day assessment, installation, monitoring and maintenance of end\-user computing hardware and software, mobile devices, handheld RF devices, and wireless infrastructure\.

    • Maintains a strong working relationship of trust with local DC Operations leadership and associates\.

    • Works closely with DC Operations, Maintenance, Training and other DC Support Teams to ensure maximum system uptime and DC Operations\.

    • Provides coaching and direction to direct reports to empower them to provide superior internal customer service to Distribution Center users\.

    • Encourage the growth of all direct and/or indirect reports through skills development, objectives and goal setting\. Hold direct reports accountable for meeting performance standards and departmental performance goals; mentor staff; measure staff performance and complete regular performance reviews and rankings\.

    • Ensures end user incidents are resolved in a timely and cost\-effective manner\.

    • Partners with other IT Leaders within the organization to oversee operation of the company's technology infrastructure, including: Networking, Software Engineering & Development, Data Management, Client Computing, Security / Compliance and Help Desk\.

    • Maintains open communication to IT Sr\. Management to keep them apprised on DC IT support and project issues\.

    • Identifies new methods of improving system performance and stability\.

    • Drafts, updates, and maintains DC IT Operation standard operating procedures\.

    • Monitors and track IT assets purchased\. Keep asset inventory up\-to date and track lifecycle\.

    **COMPETENCIES:**

    **People**

    • Building Effective Teams \(for managers of People and/or Projects\)

    • Developing Talent \(for managers of People\)

    • Collaboration

    **Self**

    • Leading by Example

    • Communicates Effectively

    • Ensures Accountability and Execution

    • Manages Conflict

    **Business**

    • Business Acumen

    • Plans, Aligns and Prioritizes

    • Organizational Agility

    **With particular emphasis on the following specific position\-related competencies:**

    • Planning

    • Communication \(Verbal and Written\)

    • Conflict Management

    • Time Management

    • Motivating Others

    • Customer Focus

    • Dealing with Ambiguity

    • Problem Solving

    **QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:**

    • 5\-10 years' experience as an IT Operations Manager overseeing a team of 3\-5 employees\.

    • Undergraduate degree or equivalent work experience in information systems, computer science, or a related technical discipline\.

    • Demonstrated ability to thrive in an ambiguous and fast\-paced IT environment\.

    • Demonstrated ability to prioritize time and tasks with little direction in order to complete work on schedule\.

    • Excellent planning and organizational skills\. Demonstrated ability to bring order to complex and competing demands\.

    • Proven skills in leadership development and team building\. Ability to share expertise to team in order to motivate and coach them to improve their performance\.

    • Hands\-on leadership style with strong analytical problem\-solving skills to help the team in complex problem solving and project execution\.

    • Exemplary customer service skills and communication etiquette\.

    • Demonstrated exceptional professionalism in communication, demeanor, and teamwork with customers, peers, and management\.

    • Experience working with stakeholders to communicate issues while balancing business expectations\.

    • Ability to effectively communicate at all levels of the organization\. Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences\.

    • Ability to be flexible and willing to work extended hours when necessary\.

    **Preferred Qualifications:**

    • Experience in a Distribution environment\.

    • Project Management experience\.

    • Microsoft, Cisco, or other IT Professional Certifications\.

    • Extreme / Aruba Wireless expertise\.

    **PHYSICAL REQUIREMENTS/ADA:**

    This position requires the ability to work in an office environment, including using a computer, attending meetings, working as part of a team, and the ability to communicate with team members and others\. Regular attendance also is a requirement of the position\.

    Job occasionally requires bending, kneeling, reaching and lifting to 50 pounds\.

    May require occasional driving and/or traveling overnight for business functions or site visits\.

    This role requires full\-time in\-office presence, including to engage in in\-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback\.

    **SUPERVISORY RESPONSIBILITIES:**

    Sr\. Systems Administrators

    Systems Administrators

    Assistant System Administrators

    **DISCLAIMER:**

    This job description is a summary of the primary duties and responsibilities of the job and position\. It is not intended to be a comprehensive or all\-inclusive listing of duties and responsibilities\. Contents are subject to change at management's discretion\.

    Ross is an equal employment opportunity employer\. We consider individuals for employment or promotion according to their skills, abilities and experience\. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce\. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex \(which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding\), veteran status, military status, marital or registered domestic partnership status, medical condition \(including cancer or genetic characteristics\), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws\.


    Employment Type

    Full Time

  • Credit Risk Reporting, Assistant Vice President
    MUFG    Tempe, AZ 85282
     Posted about 11 hours    

    **Do you want your voice heard and your actions to count?**

    Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

    With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

    Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

    The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

    **Position Summary:**

    A dynamic credit risk reporting role focused on designing and producing industry-best-practice reports used by credit risk managers, including the Chief Risk Officer, Chief Credit Officer, U.S. Risk Committee, and First and Second Line of Defense colleagues to understand and manage the Bank’s diverse credit portfolio.

    Work with credit risk managers/subject matter experts to define and design report content for day-to-day credit portfolio oversight and decision-making as well as report content appropriate for governance committee consumption, including Credit Risk Committee, Americas Risk Committee, and U.S. Risk Committee.

    Leverage the Bank’s existing reporting capabilities (Enterprise Data Platform, Tableau/Microsoft BI, etc.) as well as recommend and implement other effective/efficient industry-leading approaches to report design and production, including use of AI and any other industry best-practices, as appropriate.

    **Main Responsibilities:**

    + Produce timely, accurate, and impactful credit risk reporting for a diverse user audience.

    + Work with FLOD/SLOD report owners/users to recommend and define report content requirements (metrics, trends, frequency, etc.) for new and modified credit risk reporting.

    + Cultivate relationships with and engage credit risk subject matter experts in the report production process, including the development and provision of analytic insights to explain credit portfolio changes.

    + Monitor and implement, as appropriate, industry best practices for report content and production tools.

    + Stay informed of regulatory requirements/expectations for credit risk and ensure reporting reflects such.

    + Ensure the suite of credit risk reports follows the Bank’s data/reporting and credit policies and procedures.

    **Qualifications:**

    + 3+ years of Financial Services experience.

    + Broad knowledge of banking functions and credit risk management.

    + Specific knowledge of regulatory data and reporting guidance (BCBS 239, Leveraged Lending, etc.).

    + Ability to analyze, synthesize, summarize, and prioritize disparate data succinctly.

    + Expert knowledge/experience with data visualization (Tableau, Microsoft Power BI, or comparable tools).

    + Proficient in Word, Excel, PowerPoint.

    + Ability to navigate uncertainties that may arise in a time sensitive report production environment.

    + Strong interpersonal, relationship-building, and stakeholder engagement skills essential.

    + Highly organized, able to multi-task and manage time across multiple projects.

    + Excellent verbal/written communication; especially effective in review and challenge.

    The typical base pay range for this role is between $81K - $110K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

    MUFG Benefits Summary (https://careers.mufgamericas.com/sites/default/files/document/2023-01/mb-live-well-work-well.pdf)

    The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

    We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

    At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

    **Our Culture Principles**

    + Client Centric

    + People Focused

    + Listen Up. Speak Up.

    + Innovate & Simplify

    + Own & Execute


    Employment Type

    Full Time

  • Credit Risk Reporting, Vice President
    MUFG    Tempe, AZ 85282
     Posted about 11 hours    

    **Do you want your voice heard and your actions to count?**

    Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

    With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

    Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

    The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

    **Position Summary:**

    A dynamic credit risk reporting role focused on designing and producing industry-best-practice reports used by credit risk managers, including the Chief Risk Officer, Chief Credit Officer, U.S. Risk Committee, and First and Second Line of Defense colleagues to understand and manage the Bank’s diverse credit portfolio.

    Work with credit risk managers/subject matter experts to define and design report content for day-to-day credit portfolio oversight and decision-making as well as report content appropriate for governance committee consumption, including Credit Risk Committee, Americas Risk Committee, and U.S. Risk Committee.

    Leverage the Bank’s existing reporting capabilities (Enterprise Data Platform, Tableau/Microsoft BI, etc.) as well as recommend and implement other effective/efficient industry-leading approaches to report design and production, including use of AI and any other industry best-practices, as appropriate.

    **Major Responsibilities:**

    + Produce timely, accurate, and impactful credit risk reporting for a diverse user audience.

    + Work with FLOD/SLOD report owners/users to recommend and define report content requirements (metrics, trends, frequency, etc.) for new and modified credit risk reporting.

    + Cultivate relationships with and engage credit risk subject matter experts in the report production process, including the development and provision of analytic insights to explain credit portfolio changes.

    + Monitor and implement, as appropriate, industry best practices for report content and production tools.

    + Stay informed of regulatory requirements/expectations for credit risk and ensure reporting reflects such.

    + Ensure the suite of credit risk reports follows the Bank’s data/reporting and credit policies and procedures.

    **Qualifications:**

    + 7 plus years of Financial Services reporting experience, with expertise in credit risk and credit risk reporting.

    + Broad knowledge of banking functions with strong expertise in credit risk management.

    + Specific knowledge of regulatory data and reporting guidance (BCBS 239, Leveraged Lending, etc.).

    + Ability to analyze, synthesize, summarize, and prioritize disparate data succinctly.

    + Expert knowledge/experience with data visualization (Tableau, Microsoft Power BI, or comparable tools).

    + Proficient in Word, Excel, PowerPoint.

    + Ability to navigate uncertainties that may arise in a time sensitive report production environment.

    + Strong interpersonal, relationship-building, and stakeholder engagement skills essential.

    + Highly organized, able to multi-task and manage time across multiple projects.

    + Excellent verbal/written communication; especially effective in review and challenge.

    The typical base pay range for this role is between $130K - $164K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

    MUFG Benefits Summary (https://careers.mufgamericas.com/sites/default/files/document/2023-01/mb-live-well-work-well.pdf)

    The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

    We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

    At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

    **Our Culture Principles**

    + Client Centric

    + People Focused

    + Listen Up. Speak Up.

    + Innovate & Simplify

    + Own & Execute


    Employment Type

    Full Time

  • Field Operations Transition Senior Program Manager
    Microsoft Corporation    Phoenix, AZ 85067
     Posted about 11 hours    

    Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I **Field Operations Transition Senior Program Manager** , you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

    Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

    With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

    _This is a remote role. Candidates can sit anywhere in the United States._

    **Responsibilities**

    + Act as the single point of contact for engineering, construction, and commissioning teams, to transition new data centers to the Operations team.

    + Responsible for the planning and oversight of all activities necessary for the transition of new data center to the Operations team.

    + Partner with internal and external stakeholders throughout a project life cycle from site selection to the project close out.

    + Maintain communication and collaboration during all phases of a new data center build.

    + Coordinate all construction related activities which may infringe on any part of a live data center.

    + Attend design review meetings to highlight operational concerns.

    + Support engineering team in facilitating inquiries that require input from Operations.

    + Share lessons learned that have been captured for consideration/mitigation.

    + Identify equipment quality issues and hold responsible parties accountable for remediation.

    + Support onboarding of the Operations teams for new greenfield sites.

    + Build functional knowledge of the site through attendance at key phases of the project. Gain in-depth knowledge of the site, and documents risk register.

    + Support site mobilization including procuring spares, tools, and consumables.

    + Perform site acceptance through construction site walks, beneficial use, and turnover walks.

    + Engage with 3 rd party maintenance suppliers for contract/agreement set-up.

    + Conduct review of turnover documentations such as operations and maintainance, as built & record drawings, permits, certificates, and warranty documents.

    + Participate in turnover issue meetings and provide input on impact to Operations.

    + Embody our culture and values .

    **Qualifications**

    **Required Qualifications:**

    + High School Diploma or equivalent AND 2+ years' work experience in mission critical facilities and infrastructures

    + OR 3+ years' work experience in mission critical facilities and infrastructures.

    + 2+ years experience in datacenter design, construction, commissioning and onboarding processes or related experience.

    **Other Requirements:**

    Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

    + Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

    **Preferred Qualifications:**

    + Bachelors or Master’s degree in Electrical or Mechanical Engineering, or related field.

    + Experience working with collaboration platforms (e.g. SharePoint, MS Teams etc.)

    + Experience with reporting and data analytics systems & platforms (e.g. PowerBI)

    + Working knowledge of physical data center infrastructure and technology

    + Knowledge of design, construction and commissioning techniques, terminology, and documentation

    + Practical experience with building management systems and automation, controls & frameworks

    + Ability to initiate, drive and delivery projects, analyze complex problems and communicate plans and findings to internal customers/stakeholders

    Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $100,800 - $195,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $135,200 - $222,000 per year.

    Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

    Microsoft will accept applications and processes offers for these roles on an ongoing basis.

    Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .


    Employment Type

    Full Time

  • Principal Technical Program Manager, Identity & Access Management
    Microsoft Corporation    Phoenix, AZ 85067
     Posted about 11 hours    

    Cloud Operations and Innovation (CO+I) is experiencing tremendous growth with some very exciting goals ahead for designing, building, and operating our global datacenters. Would you like to be a foundational part in delivering on Microsoft’s AI commitments by joining a security team dedicated to ensuring the safety of our critical infrastructure?

    The Security Engineering & Critical Infrastructure team is seeking a Principal Technical Program Manager (TPM) who is a thought leader in Identity and Access Management (IAM), technically adept, creative, and adaptable. This role will work across software, operational technology, networking, and security engineering teams to enable centralized identity and access management solutions for critical infrastructure systems and business processes.

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

    In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

    This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ.

    Relocation support will be provided, and successful candidates must ​relocate or reside within 50 miles of the hub office location.

    This role is eligible for hybrid or remote work, up to 100%.

    **Responsibilities**

    The Principal Technical Program Manager Role encompasses a broad scope including:

    + Create roadmaps, specifications, and reports to implement a centralized identity management solution for network connected devices

    + Create clear use case scenarios, stakeholder documentation and policy validation for the multi-factor authentication (MFA) enforcement and secret storage

    + Research each problem space to craft clear requirements delivering on the business expectations as well as continually improve our solutions allowing engineers to easily build, execute and test

    + Execute comprehensive plans by working across groups to prioritize deliverables, manage risks, react quickly to challenges, report regular status, evaluate deliverable completion, define quality success criteria, and iterate on solution development

    + Apply data driven insights and ability to develop KPIs to measure program effectiveness, and communicate to decision makers in regular forums

    + Communicating goals, status and procedures to your stakeholders so that any new change is understood and acted upon

    + Work with your teammates to execute on time with high-quality while fostering a collaborative and inclusive environment

    + Identify product and process gaps, and then iteratively drive improvements as well as ensuring adoption of improved support experiences

    + Create process design and documentation

    + Manage ADO (Azure DevOps) process adherence

    + and to have fun and enjoy the work and time spent with colleagues!

    Success in this role requires the ability to think creatively, be organized, work well with others, have a documentation first mentality, approach work with an open mind to continuous improvement and adaptation to changing business needs.

    Other

    + Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

    **Qualifications**

    Required/Minimum Qualifications:

    + Bachelor's Degree AND 6+years’ experience in engineering, product/technical program management, data analysis, or product development

    + OR equivalent experience.

    + 4+ years people management experience.

    + 3+ years’ experience managing cross-functional and/or cross-team projects.

    Other Requirements:

    + Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

    Preferred/Additional Qualifications:

    + 5+ years’ experience in IAM or related field

    + Knowledge of Azure Active Directory (Azure AD/Entra) or Oracle Cloud Infrastructure and Identity & Access Management, or tools such as Delinea Secret Server, Cisco ISE, CyberArk, or OKTA

    + 4+ years people management experience.

    + Attention to detail, data analysis skills and a clear understanding of IAM concepts, solutions, and best practices

    + Efficient communication skills with experience in creating executive presentations, technical specs, and white papers

    + People networking and relationship management skills

    + Experience with Azure DevOps engineering planning

    + Proficient analytical capabilities

    + Proficiency with Microsoft Office Applications and Tools – Excel, Outlook, Word, SharePoint, PowerPoint, Teams, Power BI, Power Automate/Power Platform, Azure DevOps

    Technical Program Management M5 - The typical base pay range for this role across the U.S. is USD $133,600 - $256,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year.

    Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

    Microsoft will accept applications for the role until May 27, 2024.

    \#COICareers

    \#COIEngCareers

    \#COISecCareers

    Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .


    Employment Type

    Full Time

  • Lead Project Manager - Federal
    Lumen    Phoenix, AZ 85067
     Posted about 11 hours    

    **About Lumen**

    Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

    Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

    We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

    **The Role**

    The Lead Project Manager will be responsible for leading cross functional teams in the planning and execution of all Government telecom projects. The Lead Project Manager must successfully implement and support projects, such as proposal support, project scheduling (Microsoft Project), operational support systems, ordering, inventory, transition/implementation performance reporting, budgeting/forecasting, training, customer care, operations, program management plans, change management plans, resource plans, quality assurance plans and risk management plans.

    **The Main Responsibilities**

    + Direct liaison between the customer and Lumen Government Services (Contract Program Office, Pre-sales, Business Development, Planning and Execution, Project Management, Customer Relations, Billing and Contracts) to ensure all contractual obligations are met.

    + Responsible for reviewing, developing requirements, and working with appropriate teams to answer proposal requirements resulting from Government Statement of Work, Task Orders, and Modifications. Lifecycle Management of Government Contracts.

    + Program Management Reviews (PMR’s) to include both customer and senior level Lumen management.

    + Assist at the ground level with the integration of services and billing from Lumen’s portfolio of voice, data, hosting, cloud and managed services.

    + Manage and implement complex data services installations to include both domestic and international services.

    + Ensure the timely and accurate delivery of all weekly, monthly, quarterly, semi-annual and annual contract deliverables.

    + Initiate change management reviews and contract modifications and identify requirements for product and IT development.

    **What We Look For in a Candidate**

    + 5-7 years of Federal Telecommunications Program Management and customer liaison experience a must

    + Working knowledge of Microsoft Project and associated Microsoft Office suit

    + Ability to prepare customer and high-level management PowerPoint Presentations

    + Preferred Qualifications:

    + Project Management Professional / Project Management Institute (PMP/PMI) certification is high desirable

    + Solid understanding of Data Services installation activities for federal government agencies

    + 5-7 years of Federal Data Services Transition and Implementation Program Management

    + Strong working knowledge of Lumen Ordering and Provisioning processes desirable

    + Experience in the transition, implementation, management and execution of large-scale Federal Government Contracts to include vendor management

    + Successful experience in the development of proposals for Federal programs

    + Builds and maintains excellent customer relationships, especially with the contracting officer’s technical representative (COTR) and senior management

    + Knowledge of the Networx Universal and Enterprise GSA Contract vehicle is desirable

    + Ability to manage process/procedural changes - thorough understanding of Federal Government contracts

    + Strong knowledge of traditional data services

    **Compensation**

    The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

    **Location Based Pay Ranges**

    **$80510 - $107340** in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

    **$84740 - $112980** in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

    **$88980 - $118630** in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

    **$93210 - $124280** in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

    As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

    Requisition #: 333549

    **Background Screening**

    If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

    **Equal Employment Opportunities**

    We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

    **Disclaimer**

    The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

    **Salary Range**

    **Salary Min :**

    80510

    **Salary Max :**

    124280

    This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

    This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

    As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

    Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

    **Application Deadline**

    06/06/2024


    Employment Type

    Full Time


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