Resolve customer complaints or answer customers' questions regarding policies and procedures.

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

Recruit, interview, and select employees.

Interpret and communicate work procedures and company policies to staff.

Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

Develop work schedules according to budgets and workloads.