Business Management & Administration

Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.

A Day In The Life

Business Management & Administration Industry

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Salary Breakdown

Customer Service Representatives

Average

$38,100

ANNUAL

$18.32

HOURLY

Entry Level

$29,000

ANNUAL

$13.94

HOURLY

Mid Level

$37,080

ANNUAL

$17.83

HOURLY

Expert Level

$48,220

ANNUAL

$23.18

HOURLY


Current Available

Customer Service Representatives

352

Current Available Jobs


Sample Career Roadmap

Customer Service Representatives

Job Titles

Entry Level

JOB TITLE

Probationary Customer Service Representative

Mid Level

JOB TITLE

Customer Service Representative

Expert Level

JOB TITLE

Supervisor Customer

Supporting Certifications


Top Expected Tasks

Customer Service Representatives


Knowledge, Skills & Abilities

Customer Service Representatives

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Administration and Management

KNOWLEDGE

Sales and Marketing

KNOWLEDGE

Mathematics

SKILL

Active Listening

SKILL

Service Orientation

SKILL

Speaking

SKILL

Reading Comprehension

SKILL

Critical Thinking

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Speech Clarity

ABILITY

Speech Recognition

ABILITY

Problem Sensitivity


Job Opportunities

Customer Service Representatives

  • Customer Service Representative- Spanish Required
    Bank of America    Phoenix, AZ 85018
     Posted about 10 hours    

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

    One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

    Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

    Job Description:
    This job is responsible for providing a positive client experience that leads to improved client satisfaction. Key responsibilities include processing transactions accurately and efficiently in a challenging environment while simultaneously introducing products and services that meet the client needs. Job expectations include ensuring clients are quickly connected to the appropriate teammate in order to meet the needs and execute against the Life Priorities Strategy and educating clients on conducting simple transactions through self-service technologies.

    Required Qualifications:

    Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
    Collaborates effectively to get things done, building and nurturing strong relationships
    Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
    Communicates effectively, confidently and is comfortable engaging all clients
    Ability to learn and adapt to new information and technology platforms
    Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
    Comfortable asking clients about their financial goals and introducing services and products that will meet their needs
    Minimum six months of client service experience in financial services, retail sales or another results-driven environment
    Minimum of six months experience offering solutions and services based on the client's needs
    In lieu of six months of client service experience, has previously completed the Bank of America financial center internship program
    Flexible to work weekends and/or extended hours as needed
    Spanish required

    Desired Qualifications:

    Experience in financial services and knowledge of financial services industry, products and solutions
    Six months of cash handling experience
    Experience working in an environment with individual and team goals where goals were routinely met or exceeded
    Skills:

    Active Listening
    Adaptability
    Attention to Detail
    Collaboration
    Customer and Client Focus
    Client Experience Branding
    Client Solutions Advisory
    Conflict Management
    Referral Identification
    Relationship Building
    Account Management
    Business Acumen
    Business Development
    Critical Thinking
    Emotional Intelligence
    Shift:

    1st shift (United States of America)
    Hours Per Week:

    40


    Industry

    Financial Services

    Employment Type

    Full Time

  • Customer Service Representative
    XPO, Inc.    Phoenix, AZ 85067
     Posted about 18 hours    

    Customer Service Representative

    Requisition Id: 372007

    Business Unit: LTL

    Location:

    Phoenix, AZ, US, 85043

    **Solutions driven success.**

    XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

    **Pay, benefits and more.**

    + Pay starts at $20.63

    + Full health insurance benefits on day one

    + Life and disability insurance

    + Earn up to 13 days PTO over the course of your first year

    + 9 paid company holidays

    + 401(k) option with company match

    + Education assistance

    As the Customer Service Representative, you will provide professional customer service to both internal and external customers, as well as collaborate with customers and service center personnel to resolve issues. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

    **What you’ll do on a typical day:**

    + Bill shipments pursuant to applicable tariffs and pricing agreements

    + Recognize and resolve documentation errors

    + Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions

    + Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing

    + Process over, short and damaged freight and related documentation for customer resolution

    **What you need to succeed at XPO:**

    At a minimum, you’ll need:

    + 2 years of customer service experience

    + Strong computer, typing and 10-key skills

    + Experience with Microsoft Office

    + Availability to work a variety of shifts, including days, evenings, nights and weekends

    It’d be great if you also have:

    + Transportation experience

    + Excellent verbal and written communication skills

    This job requires the ability to:

    + Walk and/or stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery

    **Be part of something big.**

    We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

    All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

    The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

    Review XPO's candidate privacy statement here. (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en\_US)


    Employment Type

    Full Time

  • Regional Account Manager Alpha-1 - West Region (CA, AZ, NV, OR, WA, ID, UT, CO)
    UnitedHealth Group    Phoenix, AZ 85067
     Posted about 18 hours    

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

    Optum Infusion Pharmacy, a division of OptumRx, is searching for a patient-inspired, results oriented and collaborative sales professional to join our Alpha-1 Team. This is newer sales Team, and this role is critical to the growth of our division.

    The **Regional Account Manager RAM** will call on Pulmonology, Nephrology, and Allergy/Immunology offices and Centers within their assigned territory focused on generating new referrals. The Regional Account Manager will be expected to achieve sales goals by developing and executing on their territory business plan, maintaining/growing referral sources, coordinating sales efforts with strategic manufacturing partners, attending weekend, and evening events, and supporting the overall needs of our patients and clinicians. The RAM will also partner closely with their Intake, Operations and Nursing peers to achieve positive patient outcomes.

    The successful candidate will have a proven track record of achieving results, building relationships, customer focus, and promoting all sales and marketing programs. The position will require occasional evening and weekend event attendance.

    This is customer-facing sales position, and you will be expected to travel to offices, clinics, hospitals, and national/community events to meet your customers.

    **Primary Responsibilities:**

    + Achieve the territory sales goals through effective business planning, sales execution and fully leveraging our customer selling model

    + Promote a patient-centered culture that strives to exceed needs, requirements, and expectations by educating and developing rapport with external customers

    + Utilize available sales and market data to identify key customers

    + Identify & build relationships with key customers in target accounts

    + Demonstrate a thorough understanding of disease state and treatment options and their impact on patients, payers, institutions, health systems and healthcare providers

    + Collaborate with key internal stakeholders (Intake, Operations, Nursing) to execute on key selling strategies

    + Be a Problem solver with a willingness to think creatively to achieve solutions

    You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    **Required Qualifications:**

    + Clinical or sales experience in the healthcare industry

    + Experience in assessing and applying data to achieve sales targets

    + Proficiency in Excel, Word, Salesforce, Tableau, Concur and other job-related software platforms

    + Consistently demonstrates our UHG values of Integrity, Compassion, Relationships, Innovation and Performance

    + Proven ability to drive results in a challenging and ambiguous market by building a book of business from scratch

    + Proven Ability to present to clinicians and groups

    + Proven Ability to complete administrative tasks timely and thoroughly

    + Proven Ability to follow company policies and maintain compliance within guidelines

    + Travel between 50-75% of the time

    + Availability to work some nights and weekends

    **Preferred Qualifications:**

    + Consistent track record of top sales performance

    + Demonstrated experience working individually and as a Team to achieve results

    + Solid team player that has a customer service approach and is solution oriented

    + Problem solver/outside-of -the-box thinker who excels in a collaborative team setting

    **California, Colorado, Nevada, or Washington Residents Only:** The salary range for this role is $60,000 to $130,000 annually. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

    **Application Deadline** : This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

    _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

    _Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

    _UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._


    Employment Type

    Full Time

  • Customer Service Representative - Full Time
    United Airlines    Phoenix, AZ 85067
     Posted about 18 hours    

    **Description**

    **Customer Service Representative – Full Time**

    There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From world-class benefits like 401k and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

    **Starting pay of $19.07 per hour with competitive benefits that let you see the world.**

    + **Travel:** Fly United for free - domestic and international – bring your friends and family too!

    + **Flexibility:** Opportunities for overtime and ability to trade shifts to work a flexible schedule.

    + **Phenomenal Benefits:** 401(k), pension plan, health insurance and an Employee Assistance Plan for you and your family.

    + **Build your career:** Opportunity to learn and grow into leadership roles with over half of our leaders starting in the operation.

    + **Up to $37.82/hour:** Seniority-based pay raises with additional compensation for shift differential and overtime

    **As the face of United, here’s what you will do:**

    Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

    **What are your responsibilities:**

    + Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication.

    + Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer.

    + Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards.

    + Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally.

    + Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies.

    **Qualifications**

    United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

    **Qualifications:**

    + High school diploma, GED or education equivalent.

    + Minimum of 18 years old.

    + Comfortable working with computers, mobile devices, and new technologies.

    + Physical ability to stand and walk for a four to six hour shift, as well lift and handle baggage.

    + Ability to acquire a SIDA badge and meet airport requirements for badging.

    + Legally authorized to work in the United States without sponsorship.

    + Ability to meet the Company attendance standards and uniform and appearance standards.

    United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.

    Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT


    Employment Type

    Full Time

  • Part Time Customer Service Representative
    U-Haul    Tempe, AZ 85282
     Posted about 18 hours    

    Location:

    800 N McClintock, Tempe, Arizona 85281 United States of America

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

    Our motto is “Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

    U-Haul Offers:

    + Career stability

    + Opportunities for advancement

    + Mindset App Reimbursement

    + Gym Reimbursement Program

    + Health insurance & Prescription plans, if eligible

    + Paid holidays, vacation, and sick days, if eligible

    + Life insurance

    + MetLaw Legal program

    + MetLife auto and home insurance

    + Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

    + 401(k) Savings Plan

    + Employee Stock Ownership Plan (ESOP)

    + 24-hour physician available for kids

    + Dental & Vision Plans

    + Business travel insurance

    + You Matter EAP

    + LifeLock Identity Theft Protection

    + Critical Illness/Group Accident Insurance

    + Dave Ramsey’s SmartDollar Program

    Customer Service Representative Responsibilities:

    + Assist customers inside and outside a U-Haul center with U-Haul products and services.

    + Use smartphone-based U-Scan technology to manage rentals and inventory.

    + Move and hook up U-Haul trucks and trailers.

    + Clean and inspect equipment on the lot including checking fluid levels.

    + Answer questions and educate customers regarding products and services.

    + Prepare rental invoices and accept equipment returned from rental.

    + Install hitches and trailer wiring.

    + Fill propane (certification offered through U-Haul upon employment)

    + Drive a forklift (certification offered through U-Haul upon employment)

    + Other duties as assigned

    + Participate in ongoing continuous U-Haul education through U-Haul University.

    Customer Service Representative Minimum Qualifications:

    + Valid driver’s license and ability to maintain a good driving record

    + High school diploma or equivalent

    Work Environment:

    The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

    Physical Demands:

    The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

    U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

    U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

    Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.


    Employment Type

    Full Time

  • Healthcare Customer Service Representative
    TEKsystems    Tempe, AZ 85282
     Posted about 18 hours    

    *TEKsystems in partnership with One Medical*

    Opportunity Details:

    + Duties:

    + Duties including but not limited to insurance help, appointment scheduling, billing inquiries, refill authorization, and appointment management.

    + Collaborate with providers and other operations team members to complete urgent tasks

    + Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience

    + Leverage problem-solving skills and our The Medical Performance System (TOPS) and standard work to guide work, as well as support continual process improvement efforts

    + Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work

    + Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.

    + Pay: $19.25/hr base (Raise to $20/hr at 4 months on the job)

    + Shift Differential: 1.25x Shift Diff for any hours worked Mon – Fri 6pm – 7am and all-day Saturday and Sunday

    + $19.25 makes $24.06.

    + Schedules: 40 hours weekly set schedule, open Monday - Sunday with first and second shifts available

    + Start Date: May 6th or 22nd

    + Locations : In-Office in Tempe

    Additional Skills & Qualifications:

    • At least 2 years of experience in call center customer roles OR patient facing healthcare service roles

    • Experience thriving in an environment with high-volume calls is a plus

    • Strong written and verbal communication skills, including impeccable phones manner

    • Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously

    • Familiarity with tools such as RingCentral, Slack, G-suite, Zoom are a plus

    Experience Level:

    Entry Level

    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


    Employment Type

    Full Time

  • Full Time Hybrid Customer Service Representative
    TEKsystems    Glendale, AZ 85304
     Posted about 18 hours    

    TEKsystems is seeking entry level cusotmer service professionals to work on a project with a major bank! This role will consist of researching escalated claims. Prior experience in the financial industry is preferred, but not required.

    Employment Type: 6 month contract with possible extension

    Pay: $19.35/hr

    Location: 11601 North Black Canyon Highway, Phoenix, AZ, 85029, United States

    Training: 2-4 weeks onsite training M-F

    Schedule after training: 7:00 AM - 3:30 PM 30-minute lunch

    Hybrid after training - 3 days in office 2 days work from home

    PROJECT OVERVIEW

    - Will be part of a pilot customer service process team within shared operations group

    DUTIES

    - Reaching out to customers to verify information accuracy

    - Double checking transaction information

    - Performing validation steps on transaction information gathered by team

    - Approving information and submitting to system of record for completion

    TOP SKILLS

    - Customer service and/ or Call center experience

    - Professional and polished communication skills

    - Ability to gather information accurately

    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


    Employment Type

    Full Time

  • Full Time Customer Service Representative
    TEKsystems    Phoenix, AZ 85067
     Posted about 18 hours    

    TEKsystems is seeking entry level cusotmer service professionals to work on a project with a major bank! This role will consist of researching escalated claims. Prior experience in the financial industry is preferred, but not required.

    Employment Type: 6 month contract with possible extension

    Pay: $19.35/hr

    Location: 11601 North Black Canyon Highway, Phoenix, AZ, 85029, United States

    Training: 2-4 weeks onsite training M-F

    Schedule after training: 7:00 AM - 3:30 PM 30-minute lunch

    Hybrid after training - 3 days in office 2 days work from home

    PROJECT OVERVIEW

    - Will be part of a pilot customer service process team within shared operations group

    DUTIES

    - Reaching out to customers to verify information accuracy

    - Double checking transaction information

    - Performing validation steps on transaction information gathered by team

    - Approving information and submitting to system of record for completion

    TOP SKILLS

    - Customer service and/ or Call center experience

    - Professional and polished communication skills

    - Ability to gather information accurately

    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


    Employment Type

    Full Time

  • Call Center Representative 19.25hr
    TEKsystems    Tempe, AZ 85282
     Posted about 18 hours    

    *TEKsystems in partnership with One Medical*

    Opportunity Details:

    + Duties:

    + Duties including but not limited to insurance help, appointment scheduling, billing inquiries, refill authorization, and appointment management.

    + Collaborate with providers and other operations team members to complete urgent tasks

    + Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience

    + Leverage problem-solving skills and our The Medical Performance System (TOPS) and standard work to guide work, as well as support continual process improvement efforts

    + Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work

    + Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.

    + Pay: $19.25/hr base (Raise to $20/hr at 4 months on the job)

    + Shift Differential: 1.25x Shift Diff for any hours worked Mon – Fri 6pm – 7am and all-day Saturday and Sunday

    + $19.25 makes $24.06.

    + Schedules: 40 hours weekly set schedule, open Monday - Sunday with first and second shifts available

    + Start Date: May 6th or 22nd

    + Locations : In-Office in Tempe

    Additional Skills & Qualifications:

    • At least 2 years of experience in call center customer roles OR patient facing healthcare service roles

    • Experience thriving in an environment with high-volume calls is a plus

    • Strong written and verbal communication skills, including impeccable phones manner

    • Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously

    • Familiarity with tools such as RingCentral, Slack, G-suite, Zoom are a plus

    Experience Level:

    Entry Level

    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


    Employment Type

    Full Time

  • Bilingual Customer Service Specialist (Spanish)
    Sherwin-Williams    Scottsdale, AZ 85258
     Posted about 18 hours    

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

    The individual selected for this role will be expected to work at Store #8071, located at: 7794 E McDowell Rd. Scottsdale, AZ 85257

    Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

    What is the Process to get Started?

    Step 1 – Online Application

    Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/

    Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

    Step 2 – Digital Interview

    Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions

    You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

    Step 3 – In-Store Interview

    Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

    At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

    Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

    The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

    Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

    As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.


    Employment Type

    Full Time


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