Dispatchers, Except Police, Fire, and Ambulance

**Title:**

Dispatcher - Military Move (SCA)

**_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.

When you become part of our team at HomeSafe Alliance, your opportunities are endless. Through internal collaboration, and with our partners and customers, we’re defining tomorrow’s challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and Sustainability Platform.

Working at HomeSafe Alliance means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions.

As the needs of the world change, we’re ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

The HomeSafe team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

**About the Role**

HomeSafe Alliance is seeking a highly skilled and motivated Dispatcher to assist our operations Department with dispatching vehicles and coordinating resources.

**This is an SCA position** .

**Responsibilities/Duties** :

+ Foster a team-oriented work environment and maintain positive relationships with crew members, customers, sales coordinators, and sales staff.

+ Review and coordinate daily operations requirements and assign crews and resources accordingly.

+ Ensure all crews are dispatched in a timely manner in compliance with the dispatch schedule.

+ Maintain contact with on-site supervisors as necessary to ensure an efficient and effective service experience for the client.

+ Manage policies, programs, and procedures for dispatch operations, including schedules, rates, routes, assignment of drivers and vehicles, and other operational activities.

+ Analyze proposed schedules and rates, initiate preparation, and distribution of proposed trip schedule changes, and submit analyses of data and rescheduling recommendations to the Operations Manager and/or administration.

+ Work within Safety & Compliance regulations and contractual agreements to ensure vendor driver fleet suppliers compliance with regulations, permit requirements, licensing, and driver qualifications.

+ Coordinate a variety of warehouse activities through state-of-the-art Transportation management systems and assigned operations teams.

+ Collaborate with the Operations Manager to monitor the proficiency of the crews and recommend process improvements and training solutions to enhance service to the client.

+ Perform other duties as assigned.

**Qualification and Skill Requirements** :

+ High school diploma, or GED required.

+ Two years’ experience Dispatching or customer service in transportation industry, or related field. Experience in household goods or military move preferred

+ Ability to read, interpret documents and apply; safety rules, operating and maintenance instructions, and procedure manuals.

+ Ability to prepare routine reports and correspondence.

+ Ability to communicate with drivers and helpers to ensure service is provided in an efficient and effective manner.

+ Must be a U.S. citizen due to contractual requirements

**Work Hours and Scheduling:**

This position requires a commitment to a flexible work schedule to meet the needs of our clients and business operations. Standard work hours are Monday through Friday, 9:00 AM to 5:00 PM. However, we are looking for candidates who are open to flexible scheduling, which may include staggered shifts, nights, and weekends. Our goal is to ensure comprehensive coverage and support across different time zones and during peak operational periods.

**Key Points:**

+ **Standard Hours:** Monday through Friday, 9:00 AM to 5:00 PM.

+ **Flexibility:** Willingness to work flexible hours, including staggered shifts, nights, and weekends.

+ **Availability:** Ability to adjust the schedule as needed to meet client and business needs.

+ **Team Collaboration:** Coordination with team members to ensure consistent coverage and support.

We value work-life balance and strive to accommodate personal commitments while ensuring business continuity and exceptional client service.

**Note** : This position is fully remote / work from home. HomeSafe will supply appropriate equipment, **employee provided** **high speed internet is required.**

**Inclusion and Diversity at HomeSafe Alliance:**

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

Benefits:

+ Medical, Dental and Vision Insurance.

+ Paid time off (PTO) Three weeks of PTO for newly hired employees

+ 401(k)

+ Health and Wellness Programs

+ Disability, Life and AD&D insurance

+ Employee Support program

+ Family Support: Bright Horizons, child and elder care services

+ Teladoc Medical Experts, second opinion program

+ Travel Accident & Medical

+ TRICARE Supplement Plan

+ Voluntary Benefit Plans

+ And more!

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture.

These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

**HomeSafe​ — Delivering Solutions, Changing the World.**

HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.

More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time.

With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

We thank you for your service, and for the privilege of serving you in return.

**A** **t HomeSafe,** **We Deliver.**

**Fraud Alert**

Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of HomeSafe’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.

HomeSafe will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.

Benefits:

+ Medical, Dental and Vision Insurance.

+ Paid time off (PTO) Three weeks of PTO for newly hired employees

+ 401(k)

+ Health and Wellness Programs

+ Disability, Life and AD&D insurance

+ Employee Support program

+ Family Support: Bright Horizons, child and elder care services

+ Teladoc Medical Experts, second opinion program

+ Travel Accident & Medical

+ TRICARE Supplement Plan

+ Voluntary Benefit Plans

+ And more!

**Title:**

Dispatch Manager (HHG Military Move)

**_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.

When you become part of our team at HomeSafe Alliance, your opportunities are endless. Through internal collaboration, and with our partners and customers, we’re defining tomorrow’s challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and Sustainability Platform.

Working at HomeSafe Alliance means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions.

As the needs of the world change, we’re ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

The HomeSafe team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

**About the Role**

HomeSafe Alliance is seeking highly skilled and motivated Dispatch Manager to lead the domestic Dispatch team in all operational disciplines ensuring operational excellence to met all KPIs and CDRL requirements. This role will oversee all Service Provider activities, work closely with the SIT team, perform quality assurance reviews and work with interdepartmental staff to confirm that all booking and dispatch operations appropriately represent and consistently meet company standards.

POSITION DESCRIPTION:

+ Manage, coach, and build a team of Dispatch professionals.

+ Oversee the movement of Military Household Goods shipments across the lower 48 United States and U.S. Sea and Airports of Embarkation and Debarkation in accordance U.S. Government DTR, JTR, Military Service, DOT FMCSA, and HomeSafe Alliance policies and procedures.

+ Implement a continuous improvement process culture to increase efficiencies and improve performance: Ensure personnel are trained on standardized workflows, technically competent and customer focused.

+ Increase competency level of Dispatch personnel to ensure high quality, compliance, and outstanding customer service.

+ Establish, monitor, revise, document, and communicate all directives, rules, and procedures to staff, including, shipment, dispatch process, and any other related information.

+ Assure proper information flow with operations on changes and/or problems with external customers or suppliers, with specific focus on domestic transportation concerns.

+ Evaluate staff performance on a regular basis and annually through the employee review process. Monitor workloads, adjust proactively and develop team members.

+ Monitor timely responses to external/internal customers and other HomeSafe Alliance functions.

+ Investigate, plan, and implement transport methods that are strategically effective and relevant which meet the needs of the HomeSafe Alliance, Service Providers, USTRANSCOM, and the Service Member and DoD Civilian customers.

+ Provide outstanding customer service to our clients by implementing and managing the dispatch process on an organizational level as well as continuously optimizing the Service Provider experience.

+ Oversee, when necessary, rescheduling trips in the event of operator or vehicle shortages and in consideration of transit guide requirements.

+ Pilot all outbound flows from warehouse to customers and make sure the communication to the Customer Care is done proactively.

+ Achieve GHC HomeSafe KPIs and SDS performance metric requirements.

+ Daily/hourly monitor all system efficiencies and adjust when needed.

+ Update all workflows regarding the moves in HomeSafe Connect, from ingestion of task orders to dispatch, plan pickup, actual pick up, planned RDD, and actual RDD.

+ Perform other duties as assigned.

QUALIFICATIONS AND SKILLS REQUIREMENTS:

+ High school diploma, GED, or equivalent required

+ Bachelor’s degree in Supply Chain, Transportation, Logistics preferred.

+ 5+ years dispatch, transportation, logistics, fleet, or distribution experience, within military move highly preferred.

+ 3 years domestic freight experience.

+ 2 years in a leadership/management role.

+ Must be a U.S. citizen due to contractual requirements

+ Data-driven thinker and very comfortable with modern Transportation Management System, TMS, experience is a plus.

+ Thorough knowledge and understanding of domestic freight markets and operations.

+ Bachelor’s degree in Sales, Supply Chain, Logistics, or equivalent experience.

+ Experiences in team management, customer service, and transportation logistics.

+ System experience and MS Office proficiency.

+ Excellent written & verbal communication skills, patience, and empathy.

+ Prior military move management experience highly preferred.

**Note** : This position is fully remote / work from home. HomeSafe will supply appropriate equipment, **employee provided** **high speed internet is required.**

**Inclusion and Diversity at HomeSafe Alliance:**

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

Benefits:

+ Medical, Dental and Vision Insurance.

+ Paid time off (PTO) Three weeks of PTO for newly hired employees

+ 401(k)

+ Health and Wellness Programs

+ Disability, Life and AD&D insurance

+ Employee Support program

+ Family Support: Bright Horizons, child and elder care services

+ Teladoc Medical Experts, second opinion program

+ Travel Accident & Medical

+ TRICARE Supplement Plan

+ Voluntary Benefit Plans

+ And more!

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture.

These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

**HomeSafe​ — Delivering Solutions, Changing the World.**

HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.

More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time.

With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

We thank you for your service, and for the privilege of serving you in return.

**A** **t HomeSafe,** **We Deliver.**

**Fraud Alert**

Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of HomeSafe’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.

HomeSafe will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.

Benefits:

+ Medical, Dental and Vision Insurance.

+ Paid time off (PTO) Three weeks of PTO for newly hired employees

+ 401(k)

+ Health and Wellness Programs

+ Disability, Life and AD&D insurance

+ Employee Support program

+ Family Support: Bright Horizons, child and elder care services

+ Teladoc Medical Experts, second opinion program

+ Travel Accident & Medical

+ TRICARE Supplement Plan

+ Voluntary Benefit Plans

+ And more!

Police Dispatcher

Print (https://www.governmentjobs.com/careers/gilbert/jobs/newprint/4764589)

Apply



Police Dispatcher

Salary

$29.83 Hourly

Location

Police Department, AZ

Job Type

Full Time

Job Number

25-0144

Department

POLICE DEPARTMENT

Opening Date

12/17/2024

Closing Date

1/6/2025 11:59 PM Arizona

+ Description

+ Benefits

+ Questions

We Are Seeking

Team Gilbert is seeking highly motivated candidates to join our Police Dispatch Team to receive, dispatch and monitor incoming public emergency and non-emergency calls and messages to and from police officers and other Town staff members in a 24/7 communications center.

The essential duties and responsibilities include but are not limited to:

+ Receives and routes incoming emergency 911 and non-emergency calls from the public and other police/fire/governmental agencies.

+ Remembers details and procedures and can apply the same procedures in an emergency situation.

+ Solicits information to determine the nature of requests, the severity and location of incidents, including crimes, potential threats, risks, or hazards that responding police units may encounter and to determine the best way to provide services.

+ Maintains proper radio communications in accordance with local, state and federal regulations.

+ Operates a multi-screen police dispatch console and multi-line telephone equipment to process calls.

+ Researches information from several databases regarding criminal history, stolen property, vehicle registration and other information.

+ Enters and clears warrants, stolen vehicles and other property information and missing persons information into local, state and national databases. Confirms the validity of previously-entered information, upon request.

+ View the job description. (https://www.governmentjobs.com/careers/gilbert/classspecs/1150404)

About You

You are someone who...

+ Effectively exceeds customer needs by building productive relationships and taking responsibility for customer satisfaction and loyalty.

+ Actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes.

+ Committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.

Ideal candidates will possess the unique ability to deal with critical situations, under pressure, quickly and effectively. They will exercise good judgment under pressure. They will be adept at processing information from multiple sources simultaneously, and determining the most appropriate course of action. They will extend the same level of courtesy and professionalism to each call for service.

Minimum Requirements for this role include:

+ High school diploma or GED.

+ 1 year of experience in a customer service environment.

+ Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

+ Requires ability to accurately type 54 keystrokes per minute (KPM).

+ Possess and maintain a Level A Terminal Operator's Certification (TOC) within 6 months of hire date.

+ Dispatcher positions work rotating shifts that include nights, weekends, holidays and overtime, as needed.

This position starts at $29.83 per hour. Wage for Lateral Dispatch candidates will be dependent on years of comparable experience.

Special Requirement: Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and polygraph is required. Candidates given a conditional job offer will be required to pass a psychological evaluation and medical evaluation.

*IMPORTANT*: Taking and passing of the CritiCall test is a requirement for this position. Here are some tools that you can use to start preparing for the CritiCall test:
https://criticall911.com/documents/CritiCall\_Candidate\_Test\_Preparation\_Guide.pdf
https://criticall911.com/dispatcher-testing/applicants/

This position is an At-Will position and is FLSA Non-Exempt - eligible for overtime compensation.

Why Team Gilbert?

Gilbert’s Mission: Anticipate. Create. Help People

Our Values: DRIVEN, KIND, BOLD, HUMBLE

Awards: (https://www.gilbertaz.gov/about-us/team-gilbert/awards-accolades) We are proud of these achievements and continue to work hard to make Gilbert the best place to live, work and play.

We Are Here to Help!

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Town of Gilbert offers a comprehensive benefits package for qualifying positions that includes self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here (https://www.gilbertaz.gov/home/showdocument?id=42978&t=637793142009536761) to see a list of our benefit offerings at-a-glance.

01

In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In answer to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so please be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.

+ Yes

+ No

02

Do you have at least one year of experience working in a customer service environment or an equivalent combination of training and experience?

+ Yes

+ No

03

If you indicated in the previous question that you have this type of experience, please describe it in detail in the space below. If not, please enter N/A.

04

I understand that this position requires working rotating shifts to include nights, holidays, weekends, overtime, and overnight shifts and I can accommodate such a schedule.

+ Yes

+ No

05

Please select an answer below that best describes your customer service or dispatch work experience.

+ No experience in this area

+ At least one year

+ 2-3 years

+ 4-5 years

+ More than 5 years

06

If you indicated in the previous question that you have this type of experience, please describe it in detail in the space below. If not, please enter N/A.

07

Are you familiar with Federal, State, and department rules and regulations, policies and procedures governing security and privacy of record information?

+ Yes

+ No

08

The following 10 questions reference general requirements for candidates of all professional staff positions in the Gilbert Police Department. Please answer all questions truthfully and completely. Are you at least eighteen (18) years of age?

+ Yes

+ No

09

Do you have a high school diploma or GED?

+ Yes

+ No

10

Have you been convicted of a felony or convicted of any offense that would be a felony if committed in Arizona?

+ Yes

+ No

11

Were you dishonorably discharged from the United States Armed Forces?

+ Yes

+ No

12

Are you currently under investigation for violations of internal policy, procedure, or other administrative guidelines?

+ Yes

+ No

13

Have you ever been convicted of a crime related to domestic violence?

+ Yes

+ No

14

Have you personally possessed, used, sold, produced, or cultivated marijuana within the past one (1) year, or at any point while employed with a law enforcement agency? - It is not a disqualifier if those activities occurred while employed for a licensed dispensary and in the scope of employment duties. - This includes products derived from marijuana if they contain more than 0.3% tetrahydrocannabinol (THC). - This does not include Cannabidiol (CBD) products containing less than 0.3% tetrahydrocannabinol (THC).

+ Yes

+ No

15

Have you illegally used Adderall within the past one (1) year, or at any point while employed with a law enforcement agency?

+ Yes

+ No

16

Have you ever illegally sold, produced, cultivated, or transported any dangerous drugs, narcotics, hallucinogens, or prescription drugs?

+ Yes

+ No

17

Have you illegally used any dangerous drugs, narcotics, hallucinogens, or prescription drugs within the past five (5) years, or at any point while employed with a law enforcement agency?

+ Yes

+ No

18

If offered employment in this position, you would be required to pass an extensive police background investigation, to include the following: a polygraph examination; personal and business reference checking; a credit report; investigation into traffic, civil and criminal offenses and drug usage. If offered employment for this position, would you submit to a police background investigation?

+ Yes

+ No

19

The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply):

+ Veteran

+ Disabled Veteran

+ Veteran's Spouse/Surviving Spouse

+ Disabled Person

Required Question

Agency

Town of Gilbert

Address

50 E. Civic Center Drive Gilbert, Arizona, 85296

Website
https://gilbertaz.gov/jobs

Apply

Please verify your email address Verify Email

**Description**

Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair, upgrading existing mechanical, electrical, and controls systems to provide the most efficient economic solutions to meet customer expectations.

**Job Title:** Dispatcher I

**Principal Duties and Responsibilities**

+ Take client service calls and open jobs as needed following all proper procedures.

+ Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing.

+ Schedule the calls along with all previously scheduled work.

+ Dispatch techs on previously scheduled maintenance and service calls.

+ Verify times and job status (complete, open). Create job number and job file. Dispatch both emergency and scheduled work.

+ Order filters for monthly maintenance as needed for technician/driver pick up.

+ Research as needed on whether a job is a warranty call or not. This may involve the Project Manager or accounting’s assistance in pulling invoices. Research may include checking on vendor invoices and relevant service ticket information.

+ Keep necessary job logs and file paperwork in conjunction with the Purchasing Agent.

+ Assist new technicians in employment policies and procedures as they relate to dispatch.

+ Assist other dispatchers by handling phone/radio overflow when necessary. Cover during lunch time and sick and/or vacation leave.

+ In the event of a technician’s injury or accident, have employee notify Human Resources immediately and re-schedule workflow as needed.

+ Take problem/complaint calls and handle appropriately or direct to Branch Manager.

+ Take calls for billing/invoice questions and direct to proper personnel.

+ When necessary, advise sales department of major clients’ service calls.

+ Timesheets: Route completed original timecard to HR/Payroll clerk with work order numbers and prevailing wage rates (if applicable).

+ Enter tech’s time into Coins.

+ Enter materials, truck charges, recommended repairs, and the work summary from the work ticket. Research material costs, if necessary.

+ Complete service work order and print the “pre-invoice” for Branch Manager’s review.

+ Keep tracking sheet for date of requests and receipt of reports.

+ Maintain certified payroll report files for each job.

**Job Specifications** (incl. Education requirements, minimal experience, computer skills required, etc.)

+ High School Diploma or equivalent a plus.

+ Previous HVAC industry experience a plus

+ 1+ years customer service background required

+ General computer skills including Microsoft Word and Excel

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

**Notice to prospective employees:** There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

\#Mesa

\#LI-mesa

\#LI-hvacjobs

\#LI-Onsite

**Before you apply to a job, select your language preference from the options available at the top right of this page.**

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

**Job Description:**

**Job Summary**

This position assists the Package Dispatch Supervisor (PDS) with dispatch analysis and daily routine tasks that support the dispatch and preload teams. He/She is responsible for analyzing dispatch plans, identifying areas of opportunity, report publication and service audits.

**Responsibilities:**

+ Verifies system downloads.

+ Identifies various service failures and exceptions.

+ Prints and distributes multiple daily reports.

+ Makes necessary report updates and communicates changes to PDS.

+ Utilizes mapping tools.

+ Plots previous data and compares actual dispatch to planned dispatch.

+ Maintains a loop analysis to ensure periodic analysis of all loops.

+ Utilizes available reports and systems.

+ Completes monthly dispatch audit.

**Qualifications:**

+ Bachelor's Degree or International equivalent - Preferred

+ Dispatch Planning System (DPS) and UDC knowledge

+ Experience using Microsoft Office products or equivalent software

+ Customer-focused with strong planning and organization skills

+ Familiar with package flow technologies - Preferred

**Employee Type:**

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

**Other Criteria:**

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

**Basic Qualifications:**

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

**Company:** UNITED PARCEL SERVICE

**Category:** Operations

**Requisition Number:** R24048690

**Location:** Sierra Vista,Arizona

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

**Job Summary**

Responsible for establishing and maintaining performance and productivity metrics and cost management processes for delivery services to customers and fleet management. Ensure the team achieves milestones that meet business satisfaction objectives as well as internal and external service level agreements.

**Major Tasks, Responsibilities, and Key Accountabilities**

+ Eliminates inter-branch freight expenses by utilizing truck space in tandem with loop trucks to drive down less-than-truckload (LTL) and small package freight costs while improving lead times. Manages inbound freight expenses from manufacturers by back-hauling vendor purchase orders.

+ Improves delivery services to customers by minimizing fleet expenses, increasing revenue per vehicle, reducing the distance traveled per vehicle, and lowering the amount of labor, fuel and toll expenses incurred by the business.

+ Manages order queue for routing based off customer orders. Reviews Department of Transportation (DOT) weight and Hazmat requirements for each vehicle during the routing process.

+ Utilizes Descartes and Geotab platforms to support delivery of a true command vehicle operation by uniting optimized route planning, dispatching, GPS tracking, mobile applications, and fleet/drivers.

+ Creates plans to ensure all deliveries are made timely and according to service level agreements. Analyzes truck delivery tickets by considering delivery address, inventory, time sensitivity, and offload requests to assign the tickets to the appropriate branches.

+ Captures and analyzes inventory in each branch to determine appropriate location of product for proper distribution channels.

+ Coordinates with branches on vehicle maintenance and current lease agreements.

+ Communicates with supervisors on driver/vehicle credentials to schedule delivery appointments with union and non-union job sites.

**Nature and Scope**

+ Solutions require analysis and investigation.

+ Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.

+ Manages a group or team of professional individual contributors and/or indirectly supervises support staff.

**Work Environment**

+ Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes.

+ Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.

+ Typically requires overnight travel more than 50% of the time.

**Education and Experience**

+ Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

**Preferred Qualifications**

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

**Functional Area** Logistics

**Recruiter** Parnell, Korishawna

**Req ID** WCJR-022898

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

Overview Part-Tim Sunday 5:00am-5:30pm and Monday 10:00am-10:30pm Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 3,700 affiliated providers and over 1,100 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary The Transport Dispatcher is the main point of contact for the Network Central Transport departments. Regulates and maintains the Transport board on EPIC for hospital and outbuilding areas. Determine and alter run prioritization depending on the urgency of the patient. Explains and teaches transport logic. Relays location and delay of transporters to departments. Ensures runs have been addressed in an efficient manner, relating to the current department standard and patient appointments. Ensure that all customer service standards and quality standards are met for communication with patients and staff. Serves as a liaison between Transport and hospital departments. Operates a central computerized dispatching system (EPIC) following established protocols. Immediately reports issues to the associated hospital departments. Can bypass EPIC and assign specific runs. Follows established guidelines system monitoring, pre-assignment, and prioritization of transport runs. Receives transportation requests by EPIC and telephone. Monitors status of transportation routes, verifies locations, evaluates and codes delays. Maintains close communications with the Central Transport supervisors and manager. Immediately reports any concerns, breaches of protocol and/or access control issues appropriately. Qualifications Education High School Diploma or GED Required Experience 1 year work experience in customer service Required Licenses and Certifications Clinical Other\BCLS - Basic Life Support BLS Training Course C Upon Hire Required

Overview Full-Time Evenings / Varied Hours Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 3,700 affiliated providers and over 1,100 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call. Keeps customer service as first priority in all interactions Answers and responds to internal, external and security dispatch call traffic Interacts with multiple software platforms to problem solve and serve callers needs Provides numbers, resources and/or information to callers of all types Completes documentation for all calls and service lines supported Alert and activates resources to emergency codes, security issues including staff and patient needs Covers the Customer Navigation Center’s phones after hours, nights, weekends and holidays Activates mass notification calls, paging on-call resources and locates other as needed assets Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc. Maintains documentation for security tasks, deploys them to calls and tracks their movement Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters) Assists in training and precepting new staff Helps maintain department resources, service books, downtime resources and flip charts Qualifications Education High School Diploma or GED Required Experience Entry level position. Will provide on the job training Required

**Description**

**About Us:**

EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.

**Job Title:** **Routing Dispatcher**

**Job Summary:**

Partners with EFO associates to administer the day-to-day routes and assigned work orders for designated territory. Serves as the primary point of contact for EFO associates on route changes, time off, and other questions. Take calls for ad hoc or emergency work orders from internal EMCOR teams. Trained in both routing and work order systems to assist in meeting client expectations for work order completion.

This role is hybrid in either Norristown, PA or Tempe, AZ.

**Essential Duties and Responsibilities:**

+ Responsible for ensuring EFO associates are on track with their daily planned routes. Maintains clear and ongoing communication with Customers, Technicians, and other employees related to all manners of the work order to ensure work meets or exceeds customer expectations.

+ Assists with re-routing work orders as necessary to accommodate changing priorities, emergency work orders, etc. Ensures work orders are update in applicable systems.

+ Follows dispatch process based on priority level. Dispatch technicians in a timely manner to minimize technician downtime and document work orders with name of technician who accepted.

+ Status EFO associates in routing software based on PTO, and availability. Makes adjustments as needed.

+ Other duties as assigned

**Qualifications:**

+ BA/BS from an accredited college or university or equivalent in education and work experience.

+ One to two years in a call center environment or related experience

+ Knowledge or history of working with routing software technology

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) . Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

**We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled**

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

+ Medical, dental, and vision insurance, available on first working day

+ 401(k), eligibility after one year of service

+ Employee stock purchase plan

+ Tuition reimbursement

**ABOUT THE COMPANY**

_Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer._

**JOB SUMMARY**

The Dispatcher-Router Transportation Lead will provide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria. Key responsibilities for creating a positive, patient-centric environment include:

+ Build customer loyalty and retention.

+ Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.

+ Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.

+ Proactively create a better patient experience.

+ Be a champion of the employee experience and drive our unique company culture.

+ Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

+ Demonstrates professional etiquette and courtesy when interfacing with customers and technicians regarding issues that impact the delivery and ability to effectively route a work order to a technician.

+ Responsible for performing routing and dispatching activities.

+ Routes all same day deliveries according to Logistics policy and procedures.

+ Schedules and organizes daily deliveries and pick-ups for delivery employees according to geographic area and availability of delivery employees.

+ Schedules additional deliveries as patient and referral requests are received.

+ Responsible for monitoring a drivers’ progress and communications to and from patients and referrals regarding errors in addresses, time frames, and any other work order issues that negatively impact the routing of a delivery or missed time windows.

+ Participates in developmental tasks designed to build supervisory skills.

+ May occasionally perform supervisor’s responsibilities if there is a temporary shortage of department supervision.

+ Updates ACIS and the Standard Route Maintenance when necessary.

+ Reviews Logistics Reports to monitor inefficiencies and compliance of route order completion.

+ Coordinates with Division and Region management on all action plans that would ensure driver compliance with targeted financial objectives.

+ Identifies, and places any new O2 patients on a recurring delivery cycle (minimum requirements: LOX-E2W, Cylinders-E3W).

+ Ensure patients do not suffer service failures and communicates with the branch staff the date of patient’s next delivery and cycle that patient is placed on if needed.

+ Compiles data on delivery productivity, such as number of stops made and number of miles driven.

+ Assists delivery employees with special orders and equipment. May assist delivery employees with the loading of trucks when necessary.

+ May Route and Dispatch for other locations if needed.

+ Performs other related duties as directed by supervisor.

+ Performs other duties as required.

**SUPERVISORY RESPONSIBILITIES**

+ N/A

MINIMUM REQUIRED QUALIFICATIONS

**Education and/or Experience**

+ High School Diploma required.

+ At least five years related experience is required.

**SKILLS, KNOWLEDGE AND ABILITIES**

+ Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives.

+ Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.

+ Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.

+ An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.

+ Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.

+ Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

**Certificates, Licenses, Registrations or Professional Designations**

+ N/A

**Computer Skills**

+ Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word

**Language Skills**

+ English (reading, writing, verbal)

**Mathematical Skills**

+ Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

**PHYSICAL DEMANDS**

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.

**OTHER INFORMATION**

_The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions._

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.

**Life at O&M**

When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.