First-Line Supervisors of Production and Operating Workers

Our Company:
All Ways Caring HomeCare

Overview:
The Client Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. The CSM is also responsible for supervising, guiding, and directing other office staff and staff providing direct client services. The position involves utilization management, hiring, disciplining, and terminating employees as appropriate, overseeing employee scheduling, identifying problem situations, and implementing proactive solutions to drive optimum outcomes and quality services for staff and clients served.

External Job Description:
Takes action to resolve client-related issues including contacting both internal and external customers to address matters affecting overall utilization
Partners and communicates with all members of the client’s circle of care which may include but is not limited to: Family members, assigned Power of Attorney/spokesperson, community partners and related agencies
Manages diverse payor sources
Ensures proper documentation and record-keeping for agency payors
Conducts periodic home visits and safety checks
Oversees creation of caregiver and field staff schedules to impact quality related to client care
Maintains strong and positive relationships with referral partners, payor sources, and clients
Directs and participates in on-call responsibilities as needed
Manages and determines client service schedules to ensure adequate staffing and processing completed visits for payment identifying branch staffing needs, identifying quality candidates, and recruiting, screening, and selecting direct care staff based on Agency and external referrals
Evaluates, supervises, trains, and provides feedback to Direct Care Staff to ensure quality care and service
Monitors staff, identifying problem situations, and developing/implementing solutions for optimum outcomes
Evaluates job performance of staff and conducting performance reviews, initiating, implementing, and recommending corrective actions, and/or other disciplinary actions including employee terminations)
Responsibilities may include assigning tasks and providing supervision to other Branch or Administrative Employees
Ensures HomeCare services are in compliance with agency philosophy, policies/procedures, and in accordance with Federal, State, and local licensing laws and regulations
Maintains a full understanding of clients’ agreed Plans of Care and ensuring adherence to such plans for each client served
Contacts case managers and payors with recommendations regarding Plan of Care compliance based on client needs
Monitors and reports changes in clients’ Plans of Care, services, or conditions as required
Supports and implements initiatives related to Branch Growth
Analyzes/reviews funding source documents and Care Plans to ensure caregiver compliance
Conducts periodic home visits and safety checks to ensure client safety and well-being
Reviews weekly and monthly metrics and conducting analysis to ensure financial management and ensuring net hours growth meet branch goals
Addresses issues related to utilization and creating action plans to increase served hours and optimized utilization
Analyzes monthly financial statements for branch and implementing strategies to increase profitability; managing operating expenses (profit and loss (P&L) responsibility) to maximize contribution; developing and executing branch's annual business plan
Independently assesses each client’s needs to determine if additional services should be requested, identifying care plan modification needs, and overseeing and implementing the plan of care for changes and quality

Qualifications:
High School Diploma
Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Excellent Customer Service Skills
Knowledge or previous experience working in an office setting with computers, phones, and other related tasks
Bilingual (Spanish a plus)

About our Line of Business:
All Ways Caring HomeCare delivers quality, compassionate and highly individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy and independence. Whether recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer’s/dementia care, respite care and other programs. For more information, please visit www.AllWaysCaring.com. Follow us on Facebook and LinkedIn.

Salary Range: USD $39,000.00 - $43,000.00 / Year

Working at our Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, uplifting, and people-focused environment. Our Chick-fil-A restaurants are locally owned and operated by Matthew Richardson, an independent, franchised Owner/Operator, who personally invests in the future of our Team Members and gives back to our communities. We offer flexible scheduling & scholarship opportunities. Whether it is full or part time, let us help you have a positive impact while working towards your professional & personal goals.

Check us out on Instagram at @cfa_arcadia to get a sneak peak of the action!

Job Summary:

Shift Supervisor also works as a Monitor and supervises Security Monitors on shift. Provides care for residents and ensures organizational goals are being met. Assists with employee development and established a safe working environment.

Education and Qualifications:

High School diploma or GED required. One-year of experience in the reentry/correctional field is required. One-year supervisory experience is required. Experience may be waived with approval from COO/CFO/Executive Director or Human Resources. Must have good communication skills and be able to articulate professionally, verbally and in writing. Must complete annual training required by contract. Available to work any shift any time any schedule. Must have a valid driver’s license and social security card issued by the U.S. Social Security Administration, and be a United States citizen, permanent resident, or other person lawfully admitted into the United States. Must pass federal background check.

“Working Alternatives, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.”

*By submitting a resume and/or application, you are agreeing to be sent communications through email and/or text message by Working Alternatives, Inc.

Provide friendly, responsive service to create an exceptional experience for every Guest. Each Staff Member’s primary
objective is to exceed our Guests' expectations, build sales and repeat business. This position performs other related
duties as assigned. (Related duties as assigned are duties which may not be specifically listed below, but are within the
general occupational series and responsibility level typically associated with this Staff Member’s grade of work.)

DUTIES / RESPONSIBILITIES:

• Provides an atmosphere with the mentality of “Great Memories Happen Here!”
• Greets guest prior to movie, taking guest orders, quickly entering orders into the POS system, utilizing correct
sequence, appropriate abbreviations and charges.
• Pulls and enters Guest flags into POS once lights are down.
• Quickly retrieves orders from the bar or kitchen and delivers to appropriate Guest promptly. Servers are
responsible for running completed orders to all Guests.
• Servers are the final quality check for all food and drink prior to leaving the kitchen/bar.
• Must possess “stealth like service” ability while in the theaters.
• Encompasses proficient knowledge of the menu in order to explain our menu items to the Guests, inform them
of current specials, and answer all questions.
• Is able to identify when a Guest behavior should be called to the attention of a Supervisor.
• Follow alcohol awareness procedures for identifying age, preventing intoxication and dealing with intoxicated
Guests, as needed.
• Maintains theater appearance by pre-bussing, checking drink levels, removing clutter and providing adequate
napkins, etc.
• Ensures accurate check drop timing by following show the schedule. Ensure all financial transactions are
correct. Collects payment (credit cards, cash) for drinks and/or food served. Accurately calculates change due
to the Guest and return appropriate amount in a timely matter.
• Keeps station clean, sets up and takes down station appropriately.
• Performs shift change and/or opening or closing duties.
• Adheres to all Majestic safety and sanitation policies and procedures.
• Assists other Staff Members as needed or when business needs dictate.
• Consistently monitor the presentation quality on every screen in your venue and report any issues immediately.

WORKING CONDITIONS

Work will be performed in a typical theater/restaurant environment. The work involves a majority of standing, bending,
stooping, twisting and some minor lifting up to 25 lbs.

QUALIFICATIONS:

• Possess a positive attitude and an outgoing personality.
• Excellence staff and guest relation skills.
• Work in a standing/bending position for long periods of time (up to 8 hours).
• Communicate and understand the predominant language(s) of our Guests.
• Able to safely lift and easily maneuver large volumes of food and beverages frequently weighing up to 20 - 25
pounds.
• Able to read and write handwritten notes.
• Local Health Cards (as required) and valid ABC Certification are required.
HAZARDS: Only those present in a normal restaurant/theater setting; no known significant hazards. Work performed in
the venue has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving
parts.

Provide friendly, responsive service to create an exceptional experience for every Guest. Each Staff Member’s primary
objective is to exceed our Guests' expectations, build sales and repeat business. This position performs other related
duties as assigned. (Related duties as assigned are duties which may not be specifically listed below, but are within the
general occupational series and responsibility level typically associated with this Staff Member’s grade of work.)

DUTIES / RESPONSIBILITIES:

• Provides an atmosphere with the mentality of “Great Memories Happen Here!”
• Greets guest prior to movie, taking guest orders, quickly entering orders into the POS system, utilizing correct
sequence, appropriate abbreviations and charges.
• Pulls and enters Guest flags into POS once lights are down.
• Quickly retrieves orders from the bar or kitchen and delivers to appropriate Guest promptly. Servers are
responsible for running completed orders to all Guests.
• Servers are the final quality check for all food and drink prior to leaving the kitchen/bar.
• Must possess “stealth like service” ability while in the theaters.
• Encompasses proficient knowledge of the menu in order to explain our menu items to the Guests, inform them
of current specials, and answer all questions.
• Is able to identify when a Guest behavior should be called to the attention of a Supervisor.
• Follow alcohol awareness procedures for identifying age, preventing intoxication and dealing with intoxicated
Guests, as needed.
• Maintains theater appearance by pre-bussing, checking drink levels, removing clutter and providing adequate
napkins, etc.
• Ensures accurate check drop timing by following show the schedule. Ensure all financial transactions are
correct. Collects payment (credit cards, cash) for drinks and/or food served. Accurately calculates change due
to the Guest and return appropriate amount in a timely matter.
• Keeps station clean, sets up and takes down station appropriately.
• Performs shift change and/or opening or closing duties.
• Adheres to all Majestic safety and sanitation policies and procedures.
• Assists other Staff Members as needed or when business needs dictate.
• Consistently monitor the presentation quality on every screen in your venue and report any issues immediately.

WORKING CONDITIONS

Work will be performed in a typical theater/restaurant environment. The work involves a majority of standing, bending,
stooping, twisting and some minor lifting up to 25 lbs.

QUALIFICATIONS:

• Possess a positive attitude and an outgoing personality.
• Excellence staff and guest relation skills.
• Work in a standing/bending position for long periods of time (up to 8 hours).
• Communicate and understand the predominant language(s) of our Guests.
• Able to safely lift and easily maneuver large volumes of food and beverages frequently weighing up to 20 - 25
pounds.
• Able to read and write handwritten notes.
• Local Health Cards (as required) and valid ABC Certification are required.
HAZARDS: Only those present in a normal restaurant/theater setting; no known significant hazards. Work performed in
the venue has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving
parts.

Provide friendly, responsive service to create an exceptional experience for every Guest. Each Staff Member’s primary
objective is to exceed our Guests' expectations, build sales and repeat business. This position performs other related
duties as assigned. (Related duties as assigned are duties which may not be specifically listed below, but are within the
general occupational series and responsibility level typically associated with this Staff Member’s grade of work.)

DUTIES / RESPONSIBILITIES:

• Provides an atmosphere with the mentality of “Great Memories Happen Here!”
• Greets guest prior to movie, taking guest orders, quickly entering orders into the POS system, utilizing correct
sequence, appropriate abbreviations and charges.
• Pulls and enters Guest flags into POS once lights are down.
• Quickly retrieves orders from the bar or kitchen and delivers to appropriate Guest promptly. Servers are
responsible for running completed orders to all Guests.
• Servers are the final quality check for all food and drink prior to leaving the kitchen/bar.
• Must possess “stealth like service” ability while in the theaters.
• Encompasses proficient knowledge of the menu in order to explain our menu items to the Guests, inform them
of current specials, and answer all questions.
• Is able to identify when a Guest behavior should be called to the attention of a Supervisor.
• Follow alcohol awareness procedures for identifying age, preventing intoxication and dealing with intoxicated
Guests, as needed.
• Maintains theater appearance by pre-bussing, checking drink levels, removing clutter and providing adequate
napkins, etc.
• Ensures accurate check drop timing by following show the schedule. Ensure all financial transactions are
correct. Collects payment (credit cards, cash) for drinks and/or food served. Accurately calculates change due
to the Guest and return appropriate amount in a timely matter.
• Keeps station clean, sets up and takes down station appropriately.
• Performs shift change and/or opening or closing duties.
• Adheres to all Majestic safety and sanitation policies and procedures.
• Assists other Staff Members as needed or when business needs dictate.
• Consistently monitor the presentation quality on every screen in your venue and report any issues immediately.

WORKING CONDITIONS

Work will be performed in a typical theater/restaurant environment. The work involves a majority of standing, bending,
stooping, twisting and some minor lifting up to 25 lbs.

QUALIFICATIONS:

• Possess a positive attitude and an outgoing personality.
• Excellence staff and guest relation skills.
• Work in a standing/bending position for long periods of time (up to 8 hours).
• Communicate and understand the predominant language(s) of our Guests.
• Able to safely lift and easily maneuver large volumes of food and beverages frequently weighing up to 20 - 25
pounds.
• Able to read and write handwritten notes.
• Local Health Cards (as required) and valid ABC Certification are required.
HAZARDS: Only those present in a normal restaurant/theater setting; no known significant hazards. Work performed in
the venue has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving
parts.