**Description**

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This role is to support the General Counsel's Organization (GCO) at American Express. The mission of the GCO is to protect and strengthen American Express through legal expertise and strategic advice that helps business partners manage risk, identify opportunities, and deliver on the company’s promise of exceptional products and services. Given the dynamic nature of the global payments industry and the valued partnership between our team and the business, we see it as imperative to attract and develop talented people by providing rich work experiences and opportunities for professional development, recognizing, and rewarding those who drive and deliver results, respecting and valuing diversity, integrity, and personal accountability.

**How will you make an impact in this role?**

The Senior Manager, Product Management will report to the Director of Technology & Innovation within GCO and will be responsible for building our product strategy for the Legal Document and Knowledge Management System (DM/KM), partnering with our practice teams to define and deliver a DM/KM system that meets the needs of the GCO and adheres to legal and risk requirements.

+ The person will work closely with our attorneys and the American Express technology organization to develop the functionality roadmap to drive efficiency, collaboration, and knowledge retention across the organization.

+ Product owner of the SharePoint based document management and knowledge management tools. Set the strategy for these tools that drive efficiency and effectiveness improvements for GCO.

+ Serve as strategic partner with GCO Docs Executive Sponsor. Lead quarterly strategic sessions with GCO Docs Champions and lead Champions communications strategy.

+ Work in close partnership with stakeholders, and enterprise technology organization to develop and deliver KM processes and solutions to foster engagement, information sharing and collaboration, through feature enhancements, better user experiences and improvements that drive adoption.

+ Manage Business Analyst who supports DM/KM system, reporting and analytics, and other BAU systems

+ Be the “Go to” point of contact for users who have questions and training needs on the tools. Empathize with users to develop solutions that enable them to be more efficient. Maintain close partnership with technology vendors to support the functional strategy.

+ Leverage UX and process improvement best practices to increase and enhance Legal processes, programs, and technology solutions for Document Management DM in SharePoint.

+ Follow an Agile framework to efficiently manage solutions and enhancements. Partner with the learning and development team to ensure adequate training and communications are in place for systems to support change management and user adoption. Formulate a metric-driven strategy that will guide prioritization and approach for new and existing initiatives.

+ Participate in reviews of business processes from a technology perspective, especially where opportunities exist for the department to deliver enhanced support to GCO users. Utilize data and user needs to drive the implementation of mission-critical tools designed to streamline service delivery, including self-service capabilities.

+ Have an external perspective - identify best practices and evaluate emerging trends across the industry in DM/KM while also partnering with enterprise technology team to grow knowledge of relevant new internal capabilities and tools.

**Minimum Qualifications**

+ 5 years experience in technology product management, or similar role, including SharePoint experience.

+ Strategic and strong product management and project management skills; demonstrated history of ability to convert high level policies and programs into clear project deliverables.

+ Analytical thinker with business acumen and strong results-orientation. Deep experience leading multiple, simultaneous projects under tight deadlines and pressure.

+ Experience working with user groups to develop UI strategies and drive Change Management / adoption.

+ Skilled at communicating efficiently and effectively with senior leaders. Strong interpersonal, leadership and influencing skills with ability to work across functions.

+ Ability to work well with ambiguity, multiple priorities, and fast paced environment with a positive "roll up your sleeves" attitude and ability to work with a "start-up" mentality.

+ Comfortable working in more complex technical and regulatory environments, and flexibility to adapt as organization grows and evolves.

**Preferred Qualifications**

+ Experience working on Legal document management systems.

+ 5 years’ experience in Power App.

+ Bachelor’s degree

**Qualifications**

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

**Job:** Legal

**Primary Location:** US-New York-New York

**Other Locations:** US-Arizona-Phoenix, US-Florida-Sunrise

**Schedule** Full-time

**Req ID:** 24003122