Concierge

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Concierge

Salary

$14.35 - $20.02 Hourly

Location

50 E. Civic Center Drive, AZ

Job Type

Part Time - Benefited

Job Number

24-0227

Department

HUMAN RESOURCES

Opening Date

04/25/2024

Closing Date

5/1/2024 11:59 PM Arizona

+ Description

+ Benefits

+ Questions

We Are Seeking

Team Gilbert has an exciting opportunity for a part-time Concierge. The concierge is the face of our Town facility; and is committed to an exemplary experience for all visitors, staff, and elected officials with whom they engage. They greet and assist visitors, staff, and elected officials as they enter the lobby area of the building, instruct visitors on sign-in procedures/policies, answer inquiries, provide information, and notify stakeholders of security/safety concerns as needed. This position ensures the lobby area remains clean and presentable throughout regular hours of operation, reports any issues to facilities, and receives and signs for any packages and mail delivered to the building. This primary schedule of this position will be Monday - Thursday 10 a.m.- 6 p.m., with some flexibility for additional evenings and weekends.

Essential Duties and Responsibilities Include:

+ Welcome visitors to the building, and assist with sign-in procedures using Gilbert’s visitor sign-in technology;

+ Engage with people in the lobby, sharing information about the building, answering questions, and making introductions as needed;

+ Assist with pick up/shipping for Town store purchases and wellness prizes;

+ Receive, review, and respond as necessary to emails, including emails that come into the general HR email inbox, from internal and external customers;

+ Answer incoming phone calls from residents, business owners, and staff;

+ Assist with scanning and uploading documentation as needed;

+ And more! For the full job description, click here. (https://agency.governmentjobs.com/gilbert/default.cfm?action=specbulletin&ClassSpecID=1257313&headerfooter=0)

This position is an At-Will position and is FLSA Non-Exempt- eligible for overtime compensation.

About You

At Team Gilbert, we hire innovative, forward-thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements:

+ High School Diploma or equivalent (G.E.D.).

+ 3 years of experience in a customer service environment.

+ Organization and keeping a clean, presentable area to the public.

+ Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

You are also someone who has the Knowledge and Skills (Either upon hire or within the first 30 days):

+ Comfort with various technology tools, including Office 365, text, phone transfers, supply and meal ordering sites, digital visitor tools, and others;

+ The Town of Gilbert: Popular destinations, other Town buildings, community events, and activities, internal and external resources, and the Gilbert website;

+ Town policies, including building safety guidelines, personnel policies, and process of service;

+ Multi-tasking activities and assisting multiple customers at the same time;

+ Organization and keeping a clean, presentable area to the public;

+ Exceptional customer service and interpersonal skills as applied to interactions with internal and external customers.

ADA and Other Requirements

This position will require talking, hearing, seeing, moving throughout the lobby area, typing, carrying less than 10 pounds, opening/closing doors, light dusting, and sweeping.

We Are Team Gilbert

Gilbert is on a mission to be the City of the Future. We choose to “Anticipate. Create. Help people.” With over 100 years of history and growth, our focus is on keeping the thriving community that Gilbert is today well into the future. Gilbert has been named the Most Prosperous City in the Country, Best Place to Live, Work and Play, Arizona’s Most Admired Companies to Work For, and more.

We hire people who share our aspiration to be driven, kind, bold, and humble. Join Team Gilbert, and help us shape a new tomorrow, today.

Up For the Challenge

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Town of Gilbert offers a comprehensive benefits package for qualifying positions that includes self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here (https://www.gilbertaz.gov/home/showdocument?id=42978&t=637793142009536761) to see a list of our benefit offerings at-a-glance.

01

In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In answer to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so please be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.

+ Yes

+ No

02

Do you have a high school diploma or GED?

+ Yes

+ No

03

Do you have at least three years of experience working in a customer service environment?

+ Yes

+ No

04

Please indicate that you understand and accept that this position is for part-time employment and that the schedule will primarily be 10-6 with some additional needs on evenings and weekends.

+ Yes

+ No

05

How many years of experience do you have working in a concierge/ receptionist role?

+ No experience in this area

+ Less than one year of experience

+ 1-3 years

+ 3+ years

06

How would you rate your level of expertise with Microsoft Excel, Word, PowerPoint and Outlook?

+ No experience in this area

+ Beginner

+ Intermediate

+ Advanced

07

The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply):

+ Veteran

+ Disabled Veteran

+ Veteran's Spouse/Surviving Spouse

+ Disabled Person

Required Question

Agency

Town of Gilbert

Address

50 E. Civic Center Drive Gilbert, Arizona, 85296

Website
https://gilbertaz.gov/jobs

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