Police Dispatcher

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Police Dispatcher

Salary

$29.83 Hourly

Location

Police Department, AZ

Job Type

Full Time

Job Number

25-0144

Department

POLICE DEPARTMENT

Opening Date

12/17/2024

Closing Date

1/6/2025 11:59 PM Arizona

+ Description

+ Benefits

+ Questions

We Are Seeking

Team Gilbert is seeking highly motivated candidates to join our Police Dispatch Team to receive, dispatch and monitor incoming public emergency and non-emergency calls and messages to and from police officers and other Town staff members in a 24/7 communications center.

The essential duties and responsibilities include but are not limited to:

+ Receives and routes incoming emergency 911 and non-emergency calls from the public and other police/fire/governmental agencies.

+ Remembers details and procedures and can apply the same procedures in an emergency situation.

+ Solicits information to determine the nature of requests, the severity and location of incidents, including crimes, potential threats, risks, or hazards that responding police units may encounter and to determine the best way to provide services.

+ Maintains proper radio communications in accordance with local, state and federal regulations.

+ Operates a multi-screen police dispatch console and multi-line telephone equipment to process calls.

+ Researches information from several databases regarding criminal history, stolen property, vehicle registration and other information.

+ Enters and clears warrants, stolen vehicles and other property information and missing persons information into local, state and national databases. Confirms the validity of previously-entered information, upon request.

+ View the job description. (https://www.governmentjobs.com/careers/gilbert/classspecs/1150404)

About You

You are someone who...

+ Effectively exceeds customer needs by building productive relationships and taking responsibility for customer satisfaction and loyalty.

+ Actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes.

+ Committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.

Ideal candidates will possess the unique ability to deal with critical situations, under pressure, quickly and effectively. They will exercise good judgment under pressure. They will be adept at processing information from multiple sources simultaneously, and determining the most appropriate course of action. They will extend the same level of courtesy and professionalism to each call for service.

Minimum Requirements for this role include:

+ High school diploma or GED.

+ 1 year of experience in a customer service environment.

+ Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

+ Requires ability to accurately type 54 keystrokes per minute (KPM).

+ Possess and maintain a Level A Terminal Operator's Certification (TOC) within 6 months of hire date.

+ Dispatcher positions work rotating shifts that include nights, weekends, holidays and overtime, as needed.

This position starts at $29.83 per hour. Wage for Lateral Dispatch candidates will be dependent on years of comparable experience.

Special Requirement: Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and polygraph is required. Candidates given a conditional job offer will be required to pass a psychological evaluation and medical evaluation.

*IMPORTANT*: Taking and passing of the CritiCall test is a requirement for this position. Here are some tools that you can use to start preparing for the CritiCall test:
https://criticall911.com/documents/CritiCall\_Candidate\_Test\_Preparation\_Guide.pdf
https://criticall911.com/dispatcher-testing/applicants/

This position is an At-Will position and is FLSA Non-Exempt - eligible for overtime compensation.

Why Team Gilbert?

Gilbert’s Mission: Anticipate. Create. Help People

Our Values: DRIVEN, KIND, BOLD, HUMBLE

Awards: (https://www.gilbertaz.gov/about-us/team-gilbert/awards-accolades) We are proud of these achievements and continue to work hard to make Gilbert the best place to live, work and play.

We Are Here to Help!

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Town of Gilbert offers a comprehensive benefits package for qualifying positions that includes self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here (https://www.gilbertaz.gov/home/showdocument?id=42978&t=637793142009536761) to see a list of our benefit offerings at-a-glance.

01

In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In answer to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so please be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.

+ Yes

+ No

02

Do you have at least one year of experience working in a customer service environment or an equivalent combination of training and experience?

+ Yes

+ No

03

If you indicated in the previous question that you have this type of experience, please describe it in detail in the space below. If not, please enter N/A.

04

I understand that this position requires working rotating shifts to include nights, holidays, weekends, overtime, and overnight shifts and I can accommodate such a schedule.

+ Yes

+ No

05

Please select an answer below that best describes your customer service or dispatch work experience.

+ No experience in this area

+ At least one year

+ 2-3 years

+ 4-5 years

+ More than 5 years

06

If you indicated in the previous question that you have this type of experience, please describe it in detail in the space below. If not, please enter N/A.

07

Are you familiar with Federal, State, and department rules and regulations, policies and procedures governing security and privacy of record information?

+ Yes

+ No

08

The following 10 questions reference general requirements for candidates of all professional staff positions in the Gilbert Police Department. Please answer all questions truthfully and completely. Are you at least eighteen (18) years of age?

+ Yes

+ No

09

Do you have a high school diploma or GED?

+ Yes

+ No

10

Have you been convicted of a felony or convicted of any offense that would be a felony if committed in Arizona?

+ Yes

+ No

11

Were you dishonorably discharged from the United States Armed Forces?

+ Yes

+ No

12

Are you currently under investigation for violations of internal policy, procedure, or other administrative guidelines?

+ Yes

+ No

13

Have you ever been convicted of a crime related to domestic violence?

+ Yes

+ No

14

Have you personally possessed, used, sold, produced, or cultivated marijuana within the past one (1) year, or at any point while employed with a law enforcement agency? - It is not a disqualifier if those activities occurred while employed for a licensed dispensary and in the scope of employment duties. - This includes products derived from marijuana if they contain more than 0.3% tetrahydrocannabinol (THC). - This does not include Cannabidiol (CBD) products containing less than 0.3% tetrahydrocannabinol (THC).

+ Yes

+ No

15

Have you illegally used Adderall within the past one (1) year, or at any point while employed with a law enforcement agency?

+ Yes

+ No

16

Have you ever illegally sold, produced, cultivated, or transported any dangerous drugs, narcotics, hallucinogens, or prescription drugs?

+ Yes

+ No

17

Have you illegally used any dangerous drugs, narcotics, hallucinogens, or prescription drugs within the past five (5) years, or at any point while employed with a law enforcement agency?

+ Yes

+ No

18

If offered employment in this position, you would be required to pass an extensive police background investigation, to include the following: a polygraph examination; personal and business reference checking; a credit report; investigation into traffic, civil and criminal offenses and drug usage. If offered employment for this position, would you submit to a police background investigation?

+ Yes

+ No

19

The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply):

+ Veteran

+ Disabled Veteran

+ Veteran's Spouse/Surviving Spouse

+ Disabled Person

Required Question

Agency

Town of Gilbert

Address

50 E. Civic Center Drive Gilbert, Arizona, 85296

Website
https://gilbertaz.gov/jobs

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