Industrial Production Managers

**Description**

**Description - External**

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**Where innovation is our business.**

Our team’s mission is to shape and execute the Generative AI strategy of the Global Services Group (GSG) at American Express, accelerating the progress of both existing and future use cases of this exciting new technology to transform both the colleague and cardmember experience.

**The GSG Servicing Innovation team focuses on:**

+ Developing and executing upon the GenAI strategy & priorities for GSG through rapid testing and learning, serving as a first mover for the broader enterprise in this new space

+ Accelerating and scaling GenAI pilot programs through scope definition, coordination, and ongoing centralized support (e.g., analysis, change management, communications) for dedicated pilot teams

+ Rapidly operationalizing GenAI initiatives at scale through development of rollout and scaling plans that quickly shift pilots from learnings to benefit realization, enabling teams to fail fast when appropriate

+ Providing compliance and risk management support for each unique use case to ensure responsible and thoughtful use of GenAI technology in accordance with AXP and regulatory policies

**Role Description:**

The Senior Associate Product Manager will support the design, development, and management of products through their entire lifecycle, from problem definition, planning and release to monitoring and end-of-life. This role involves partnering with stakeholders to enhance product strategies and roadmaps while collaborating closely with design, development, testing, and marketing teams.

The role will require an understanding of GenAI architecture, development frameworks, and troubleshooting to support execution of GenAI product development. The ideal candidate will bring creative thinking, strong analytical and technical competence, and the ability to prepare insights on strategy and performance. Effective collaboration across teams and stakeholders at all levels within American Express is essential.

**Key Responsibilities Include:**

+ Assist in applying Generative AI solutions to solve high-priority user problems through building pilots and products with a focus on exceptional customer satisfaction and measurable impact.

+ Leverage data insights and customer feedback to identify opportunities for product enhancements and iterative improvements.

+ Collaborate on customer journey definition, owning the process from ideation and implementation to monitoring and reporting on success metrics

+ Define and refine user stories, guide product requirements, and conduct user testing in collaboration with engineering and data science teams.

+ Prioritize features and manage backlogs in alignment with the product roadmap, ensuring efficient development and delivery.

+ Identify and manage project dependencies to optimize development sequencing and streamline execution.

+ Collaborate with cross-functional teams to align strategic roadmaps for Generative AI product development with broader organizational goals.

+ Derive actionable insights from pilot performance metrics to inform decision-making and prepare results for stakeholder presentations.

+ Contribute thought leadership and creative problem-solving to accelerate technological advancements and drive impactful solutions.

+ Stay updated with industry trends and advancements in Generative AI to inform product strategies and future capabilities.

**Minimum Qualifications:**

+ Demonstrated passion for emerging technologies and creating innovative customer experiences through AI.

+ 2 years for experience in new product development, product management, or related field

+ Strong technical aptitude, with the ability to explain complex AI product functionalities and distill complex issues into clear, simple messages for diverse audiences.

+ Hands-on experience experimenting with Generative AI and Large Language Models, including prompt engineering, experimentation, and similar techniques.

+ Excellent communication skills, with the ability to engage, influence, and align diverse stakeholders.

+ Entrepreneurial mindset with a proactive approach to problem-solving and decision-making.

+ High ethical standards and a strong understanding of the risks and regulatory considerations associated with AI solutions.

+ Highly organized and detail-oriented, with the ability to identify dependencies, resolve issues, and ensure timely project delivery.

**Preferred Qualifications:**

+ Experience in User Experience (UX) research and design, with familiarity in design thinking principles.

+ Proven ability to deliver and implement large-scale, high-performance AI-driven solutions using Agile methodologies.

+ Strong analytical and structured thinking skills, enabling data-driven insights and decision-making.

+ Demonstrated ability to shape product strategies, prioritize features, and manage product roadmaps in alignment with business goals.

+ Proven relationship-building skills, with the ability to collaborate effectively across business and technical teams.

+ Experience applying AI solutions to customer-facing or internal products, with a track record of measurable success.

**Qualifications**

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

**Job:** Product

**Primary Location:** US-New York-New York

**Other Locations:** US-Arizona-Phoenix, US-Florida-Sunrise

**Schedule** Full-time

**Req ID:** 24022918

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

**Pay Rate: $21.00/Hour, Supervisor, Full Time**

**We offer flexible pay options like Weekly Pay and DailyPay**

**Permanent, Full Time, Excellent Benefits, Career Progression**

**Paid Training**

**Free Uniforms**

Allied Universal Services is currently searching for a **Professional Security Shift Supervisor** .

The **Security Shift Supervisor** will supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. The Shift Supervisor will act as a liaison between site supervisor, Account Manager/Field Operations Manager and professional security officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.

**Qualifications/Requirements:**

+ High school diploma or equivalent required

+ At least 18 years of age

+ Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines

+ Must be able to frequently prepare written reports and logs in neat, legible handwriting;

+ Must be able to read and understand all operating procedures and instructions

+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

+ Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.

+ As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test, may be required to pass Drivers Record check

+ Intermediate computer skills to utilize innovative, wireless technology at client specific sites

+ Ability to handle both common and crisis situations at the client site, calmly and efficiently

+ Display exceptional customer service and communication skills

+ Ability to handle crisis situations at the client site, calmly and efficiently

+ Able to:

+ Work in various environments such as cold weather, rain/snow or heat

+ Occasionally lift or carry up to 40 pounds

+ Climb stairs, ramps, or ladders occasionally during shift

+ Stand or walk on various surfaces for long periods of time

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Job ID:** 2024-1317711

**Location:** United States-Arizona-Phoenix

**Job Category:** Security Supervisor

_\*\*\*This role can be located in Dallas, TX, McLean, VA, Memphis, TN or be Remote\*\*\*_

This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world\. As a Manager Product Management for Hilton's Contact Center technologies, you will bring your technical and contact center skills to a hospitality company with an award\-winning culture\. Reporting to the Senior Director of Product Management, Automation, Test & Learn and HRCC Strategy, you will help drive forward the Hilton customer support experience, simplifying and enhancing guest and agent support, while ensuring our call center goals are accomplished\.

**HOW WE WILL SUPPORT YOU**

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

+ Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off \(PTO\)
+ Learn more about the rest of our benefits \(https://jobs\.hilton\.com/us/en/benefits\)

At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate\.

\*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\.

**HOW YOU WILL MAKE AN IMPACT**

Your role is important and below are some of the fundamental job duties that make your work unique\.

**What your day\-to\-day will be like:**

+ Create and lead strategic roadmap for contact center tools consisting of Interactive Voice Response \(IVR\), scorecard/gamification/coaching tool, customer feedback tool including NLP and surveys, payroll timekeeping system, workforce management system, online FAQ support page that is accordant with Hilton’s vision and enables a competitive advantage using leading\-edge solutions in serving our customers
+ Collaborate with software engineering, experience design, call center operations, and analytics teams to lead product strategy
+ Apply a blend of data and qualitative feedback to find opportunities to enhance the customer experience through supported products
+ Maintain industry expertise in fast\-evolving AI technology and automation capabilities
+ Partner with business leads and analytics to define and refine success metrics, ensuring reporting and measurability of initiatives
+ Coordinate with functional product teams and call center operations to impart integrated solutions for a seamless customer experience\.
+ Create and share roadmaps and calendars of events for updates and enhancements to the products supported

**How you will collaborate with others:**

+ Build trusted working relationships across the product working team
+ Work with call center business and operations leadership to ensure objectives and priorities are inline
+ Partner with other product managers and channel owners to ensure alignment of strategy, goals, and timelines

**What projects you will take ownership of:**

+ Your role will focus on the growth and evolution of contact center products
+ Strategy and implementation of self\-service, customer \(guest and agent\) use of the tools and automation through all channels

**WHY YOU'LL BE A GREAT FIT**

**You have these minimum qualifications:**

Five \(5\) years of work experience in product management in contact center technology, customer experience or customer support
+ Experience in roadmap planning along with Agile process with tools such as Jira, plus feature and requirements development
+ Travel up to 10%

**It would be useful if you have:**

+ Bachelor’s Degree in related fields
+ Seven \(7\) years experience in a product\-related, contact center technology or customer experience role
+ Experience in customer support roles
+ Experience with IVRs, NLP, scorecards, AI, and other high\-volume contact center technology
+ Knowledge of financial data related to IT projects and the ability to demonstrate an ROI and analyze the results of a system roll\-out to determine if it has achieved the desired outcomes\.

**WHAT IT IS LIKE WORKING FOR HILTON**

Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(https://jobs\.hilton\.com/us/en/brands\) \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World’s Best Workplaces\. Check out the Hilton Careers blog \(https://jobs\.hilton\.com/us/en/blog\) and Instagram \(https://www\.instagram\.com/hiltoncareers/\) to learn more about what it’s like to be on Team Hilton\!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender \(including pregnancy, childbirth and related medication conditions\), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws\.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20230515\-1684253430519\.pdf\) if you require an accommodation during the application process\.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \(“Wellthy”\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is$85,000 \- $130,000and is determined based on applicable and specialized experience and location\.Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE

**Job:** _Call Center and Reservations_

**Title:** _Manager Product Management \(Contact Center\)_

**Location:** _null_

**Requisition ID:** _COR01505_

**EOE/AA/Disabled/Veterans**

**Company :**

Highmark Health

**Job Description :**

**JOB SUMMARY**

This job plays a critical role representing the customer’s voice throughout the product development lifecycle with an emphasis on the clinical side of digital product management. This role will establish and evangelize the vision and strategy for assigned digital products, clearly articulate the “why” behind the products, and own the digital product roadmap. Will bridge technology, business, and customer needs to create remarkable digital experiences that solve customer’s problems, drive business value, and produce desired outcomes. Will be responsible to define the product’s fundamental value proposition, outline the vision and execution plan, gain alignment and support from key strategic partners and stakeholders, and oversee execution of that vision. The incumbent will collaborate with digital design, digital development, and data & analytics counterparts to align and coordinate efforts for effective delivery.

**ESSENTIAL RESPONSIBILITIES**

+ Familiar with customer digital journeys, and their preferences and expectations. Under guidance, identifies problem areas, points of friction, and jobs to be done. Creates and tests hypotheses that translate problems into relevant digital solutions and experiences.

+ Serves as the point of contact for assigned digital products both internally and externally.

+ Familiar with the potential application of new technologies, market trends, and vendor capabilities. References the inventory of existing digital capabilities and determines whether they can solve identified problems or if new capabilities are needed. Participates in build, buy, or partner evaluations and vendor integration evaluations in collaboration with digital design, digital development, and other stakeholders. Manages multiple sources of intake and demand, sifts through the “noise” to determine priorities that will drive the best results, and manages relationships with key stakeholders.

+ Defines, tracks, and monitors key performance indicators and outcomes of digital products. Implements strategies to iterate and continuously improve performance of digital products.Leverages quantitative metrics and qualitative observations to derive customer insights and digital product improvement opportunities.

+ Familiar with the department's and the company's strategy and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value. Clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to key stakeholders.

+ Serve as accountable owner for the digital products/tools as assigned. Manages the digital product roadmap and backlog and uses input from customers and internal stakeholders to frequently refresh and re-prioritize the backlog.

+ Coordinate with other Product Managers to ensure cross-product alignment.Collaborates with other Digital Product Managers.

+ Other duties as assigned or requested.

**EDUCATION**

**Required**

+ Bachelor's Degree in Business, Science, Technology, Design, Healthcare or related field

**Substitutions**

+ 6 years of related and progressive experience in lieu of Bachelor's degree

**Preferred**

+ Master's Degree in Business, Science, Technology, Design, Healthcare or related field

**EXPERIENCE**

**Required**

+ 3 years of Digital Product Management

+ 2 years in the Healthcare Industry

**Preferred**

+ 3 years with Agile Software Development Methodology

+ Experience with a clinical focus such as patient access, wellness and rewards

**LICENSES or CERTIFICATIONS**

**Required**

+ None

**Preferred**

+ Product Manager Certification

+ RN

**SKILLS**

+ Excellent written, interpersonal, communication, and presentation skills

+ Demonstrated ability to work with minimal supervision with a high degree of organization and attention to detail; manage multiple simultaneous tasks, assignments, deadlines, and produce results; and be results-oriented team player who leads by example, holds self-accountable for performance, takes ownership, and champions all aspects product initiatives

+ Proven track record of defining product requirements and launching successful products on schedule

+ Knowledge of software development lifecycle, from planning to delivery

+ Ability to lead and influence others within a matrixed organization, and leads with a true sense of urgency with the ability to engage the workforce to do the right thing every time for our customers and clinicians; Leads with a customer and clinician-centric lens and advocates for a combined customer and clinician view in all interactions

+ Successfully partners through collaboration and sense of urgency regarding process implementation and improvement/optimization

+ Experience using sketches, flow diagrams, wireframes, mockups, prototypes, customer experience blueprints, and visual concepts

+ Conflict Management

**Language (Other than English):**

None

**Travel Requirement:**

0% - 25%

**PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS**

**Position Type**

Office-based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf_ )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J255140

_\*\*\*This role is based at one of our corporate offices in Memphis, TN, Dallas, TX, or Remote\*\*\*_

This is your chance to be part of the Hilton Reservations and Customer Care \(HRCC\) Team which is revolutionizing human hospitality in a digital world\. As a Senior Manager Product Management for Hilton's Contact Center platform, you will bring your technical and contact center skills to a hospitality company with an award\-winning culture\. Reporting to the Senior Director of HRCC Strategy, Product & Automation, you will help grow the Hilton contact center experience with an eye toward innovation, simplifying and enhancing guest and agent support, while ensuring our call center goals are accomplished\.

**HOW WE WILL SUPPORT YOU**

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

+ Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off \(PTO\)
+ Learn more about the rest of our benefits \(https://jobs\.hilton\.com/us/en/benefits\)

At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate\.

\*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\.

**HOW YOU WILL MAKE AN IMPACT**

Your role is important and below are some of the fundamental job duties that make your work unique\.

**What your day will be like:**

+ Define and track metrics that measure the success of products to identify new opportunities to increase revenue, improve customer and agent experiences, reduce operational costs, and provide the most impact
+ Collaborate with software engineering, experience design, contact center strategy, operations and analytics teams to lead product strategy
+ Write top\-notch requirements and ensure technical teams are aligned with your requirements
+ Troubleshoot and resolve bottlenecks, provide escalation management, anticipate and decide on trade\-offs, and balance business demands with technical/time constraints
+ Apply a blend of quantitative data and qualitative feedback to find opportunities to enhance the customer experience through supported products
+ Maintain industry expertise in fast\-evolving AI technology and automation capabilities
+ Coordinate with functional product teams and call center operations to implement integrated solutions for a seamless customer experience
+ Create and share roadmaps and calendars of events for updates and enhancements to the products supported

**How you will collaborate with others:**

+ Develop relationships between the business and technology development teams leading and capturing a clear understanding of requirements, user stories, and technology capabilities
+ Collaborate with peers to establish product vision, goals and plans to prioritize project and HRCC objectives
+ Collaborate, influence and form positive partnerships on large\-scale projects with team members in groups, technology providers and all levels across a matrixed organization

**What projects you will take ownership of:**

+ Manage the contact center platform/CRM product strategy from concept through launch on both Enterprise and HRCC initiatives
+ Your role will focus on the growth and evolution of contact center products
+ Strategy and implementation of self\-service, customer \(guest and agent\) use of the tools and automation through all channels

**WHY YOU'LL BE A GREAT FIT**

**You have these minimum qualifications:**

+ Seven \(7\) years or more of work experience in product, customer experience, contact center technology, customer support, or related field
+ Experience in roadmap planning in Agile process with tools such as Jira, and feature and requirements development
+ Experience leading a team and influencing others
+ Travel up to 10%

**It would be useful if you have:**

+ Bachelor’s Degree in related fields
+ Expertise and recent experience with Salesforce Service Cloud as a Contact Center Platform
+ Ten \(10\) or more years experience in a product\-related, contact center technology or customer experience/customer support roles
+ Experience working across a large and matrixed organization
+ Knowledge of financial data related to IT projects and ability to demonstrate a Return on investment and analyze the results of a system roll\-out to determine if it has achieved the desired outcomes
+ Knowledge of telephony systems \(Amazon Connect preferred\), NLP \(Qualtrics preferred\), Scorecards \(Centrical preferred\) AI and other high\-volume contact center technology

**WHAT IT IS LIKE WORKING FOR HILTON**

Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(https://jobs\.hilton\.com/us/en/brands\) \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World’s Best Workplaces\. Check out the Hilton Careers blog \(https://jobs\.hilton\.com/us/en/blog\) and Instagram \(https://www\.instagram\.com/hiltoncareers/\) to learn more about what it’s like to be on Team Hilton\!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender \(including pregnancy, childbirth and related medication conditions\), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws\.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20230515\-1684253430519\.pdf\) if you require an accommodation during the application process\.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \(“Wellthy”\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is$100,000 \- $145,000and is determined based on applicable and specialized experience and location\.Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE

**Job:** _Call Center and Reservations_

**Title:** _Senior Manager Product Management \(Contact Center\)_

**Location:** _null_

**Requisition ID:** _COR01508_

**EOE/AA/Disabled/Veterans**

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

This is an exciting opportunity to be part of a team that will be instrumental in crafting the future of how we do business with the commercial customer at the center of everything we do.

Are you passionate about applying technology to solve business problems? Are you motivated to apply your software skills to build the solutions that will support and increase productivity for our commercial customers? Our group has been tasked to develop scalable building block platform for Ford Pro. Does it sound exciting? Then, join our team as a Product Manager.

**In this position...**

**Ford Pro Technology group is looking for Product Managers that embrace Lean, Agile and Human Centered Design practices to deliver innovative software products. Product Managers will work in small and cross-functional teams. The Product Manager will collaborate directly and continuously with Software Engineers and Designers to build, validate and release software products early and often.**

**SOUTHEAST MI RESIDENTS:** Please note, this job is posted as remote unless the selected candidate lives within 50 miles of Dearborn, MI, then if may require hybrid onsite schedule, up to 60% of the time.

**What you'll do...**

+ Maintain a balance between business viability, user desirability and technical feasibility while delivering software products with a team.

+ Work closely with Business Partners to define a product vision and break it down into an actionable backlog of user stories for the development team.

+ Work hands-on with the development team to prioritize, plan, and deliver software that creates excellent user experiences.

+ Collaborate with the product team to define specifications, requirements, and acceptance criteria for deliverables.

+ Help Business Partners understand our iterative development approach and focus on delivering a Minimum Viable Product through careful and deliberate prioritization.

+ Work with product designers to ensure timely delivery of designs and assets to the development team.

+ Conduct product experiments, user interviews and other validation techniques to gather feedback and product insights

+ Create assets to guide product development work (Discovery, Framing and Scoping documents, opportunity trees, user stories).

+ Help partners understand our iterative development approach.

+ Mentor and train other PMs to help them learn agile/XP methods, product management techniques and build skills.

+ Help innovate and iterate on agile PM processes and share our learnings.

**You'll have...**

+ Bachelor’s degree in Computer Science, Computer Engineering, Systems Engineering or related field or a combination of education and equivalent work experience

+ 4+ years with progressive responsibilities in software development and/or Product Management

+ 3+ years of experience defining product vision, strategy, product roadmaps and building and managing backlogs

+ 2+ years working with Agile software methodologies (Scrum, eXtreme Programming, Kanban)

**Even better, you may have...**

+ Master’s Degree in Computer Science, Computer Engineering, Systems Engineering or related field

+ Skilled at defining and prioritizing product features.

+ Strong leadership and communication skills and the ability to teach others.

+ Ability to work collaboratively with others and navigate complex decision making.

+ Ability to collaborate well with engineers, designers, and business partners.

+ Previous success delivering a product to market with an Agile development team, and ongoing development and support of production applications.

+ Curious about new technologies and exhibit a strong desire to learn.

+ Practice in Lean/Lean Startup thinking, human-centered product development and Agile Software development

+ Have exposure to lightweight product development methods such as user story mapping and/ or rapid prototyping

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you choose, we offer a work life that works for you, including:

+ Immediate medical, dental, and prescription drug coverage

+ Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more

+ Vehicle discount program for employees and family members, and management leases

+ Tuition assistance

+ Established and active employee resource groups

+ Paid time off for individual and team community service

+ A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

+ Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:
https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2024-benefits-and-comp-GSR-sal-plan-2.pdf

This position is a range of salary grades **6-8** .

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

\#LI-remote

\#LI-LA1

**Requisition ID** : 39438

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

**Position Summary**

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1. Management

+ Work effectively with store management and store crews

+ Supervise the store’s crew through assigning, directing and following up of all activities

+ Effectively communicate information both to and from store management and crews 2. Customer Service

+ Assist customers with their questions, problems and complaints

+ Promote CVS customer service culture. (Greet, offer help, and thank)

+ Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

+ Maintain customer/patient confidentiality

**Required Qualifications**

Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.

**Preferred Qualifications**

+ Experience in retail

**Education**

High School diploma or equivalent preferred but not required.

**Pay Range**

The typical pay range for this role is:

$16.00 - $26.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 03/21/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Unidine

Unidine is hiring immediately for a full time SHIFT SUPERVISOR position.

+ Location: College Medical Center - 1800 Van Buren Street, Phoenix, AZ 85006.

+ Schedule: Full time schedule. Days and hours may vary, including weekends. More details upon interview.

+ Requirement: Previous food service supervisory experience is required. Healthcare experience is preferred, but not required.

+ Pay Range: $22.00 to $24.00

WHAT'S IN IT FOR YOU A fun work environment, robust benefits package, great team members, and a career with one of the top hospitality companies in the nation! You'll work with a talented and supportive team that makes a real impact in the lives of those we serve.

YOU'D MAKE A GREAT ADDITION TO OUR TEAM Our culinary team is the core of our business. Every day brings new opportunities to enhance lives, create connections, and make a difference. If you enjoy creating memorable experiences, you will be a great addition to the Unidine team!

Job Summary

Summary: Direct the activities of associates during a specific shift and oversee that assigned job expectations are completed while policy and procedure is maintained.

Essential Duties and Responsibilities:

+ Responsible for providing training and creating work schedules.

+ Evaluating the performance of workers, rewarding high performers and disciplining employees who fail to meet reasonable standards of work performance.

+ Prepare production or sales reports for management and ensure their unit meets the expectations for quality, productivity and safety.

+ Acts as the contact person for employees with complaints or requests for time off.

+ May act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization.

+ Perform other duties as assigned.

BENEFITS FOR OUR TEAM MEMBERS

+ Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, and Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

+ Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Unidine.pdf) for paid time off benefits information.

Unidine is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis

Req ID: 1382675

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

**Position Summary**

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1. Management

+ Work effectively with store management and store crews

+ Supervise the store’s crew through assigning, directing and following up of all activities

+ Effectively communicate information both to and from store management and crews2. Customer Service

+ Assist customers with their questions, problems and complaints

+ Promote CVS customer service culture. (Greet, offer help, and thank)

+ Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

+ Maintain customer/patient confidentiality

+ **Required Qualifications** Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed. **Preferred Qualifications**

+ Experience in retail **Education** High School diploma or equivalent preferred but not required.

**Pay Range**

The typical pay range for this role is:

$16.00 - $26.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 03/17/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

**Position Summary**

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1. Management

+ Work effectively with store management and store crews

+ Supervise the store’s crew through assigning, directing and following up of all activities

+ Effectively communicate information both to and from store management and crews2. Customer Service

+ Assist customers with their questions, problems and complaints

+ Promote CVS customer service culture. (Greet, offer help, and thank)

+ Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

+ Maintain customer/patient confidentiality

+ **Required Qualifications** Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed. **Preferred Qualifications**

+ Experience in retail **Education** High School diploma or equivalent preferred but not required.

**Pay Range**

The typical pay range for this role is:

$16.00 - $26.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 03/21/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.